Canada’s Leader in
5-Star Home Comfort

Every HVAC technician entering your home is a highly trained professional. Our Toronto team consists of TSSA-certified gas fitters and licensed electricians.

Reliance operates under Electrical Contractor License ECRA/ESA #7012884, ensuring that all electrical work — from generator installations to panel upgrades — meets the strict safety standards of the Electrical Safety Authority.

Plumbing — We staff a mix of master plumbers and experienced technicians, ensuring that every repair — from simple leaks to complex installs — is handled by someone with the appropriate level of licensure and expertise.

Water Purification Installers and Smart Home Technicians do not require a provincial trade license. Instead, our team focuses on in-house training to ensure your high-tech systems are optimized and expertly installed.

We’ll take your call 24/7/365, so you can report an issue the moment it happens. While our actual service and repair appointments are typically scheduled between 8:00 AM and 9:00 PM, scheduling can vary by branch. For overnight emergencies, we maintain on-call technicians to assist, and in certain regions or during extreme temperatures, we may extend service hours to help ensure your home remains safe.

A legitimate Reliance technician will always be in uniform, carry a photo ID badge, and arrive in a branded Reliance vehicle. We typically only visit for pre-scheduled appointments. If someone arrives unannounced claiming to be with Reliance, please do not let them in and call our main Toronto line to verify their identity.

Safety is our top priority. If our TSSA-certified technicians identify a serious hazard, such as an exhaust leak, our first goal is always to resolve the issue immediately. We are legally obligated to ensure no unsafe conditions remain in your home. An official infraction notice (or ‘Red Tag’) is a last resort, used only if a repair is not possible or cannot be authorized. In those rare cases, we will provide a clear written report and prioritize your options for a repair or expedited replacement to get your heat back on safely.

As of late 2023, Enbridge Gas discontinued its “Open Bill” program. All Reliance customers in Toronto have transitioned to direct billing. This change doesn’t affect your rates or equipment terms; it simply means your services now arrive as a separate monthly statement via mail or through your myReliance online account.

Over the years, Reliance has acquired several local Toronto providers, including National Home Services and The Gas Co. To ensure your home comfort remains uninterrupted, these accounts were transitioned to our billing system. If you have recently moved or noticed a change in your bill branding, please contact us to verify your account details.

No. Following the passage of the Homeowner Protection Act in 2024, NOSIs for consumer goods are no longer registered in Ontario. We fully support these protections. When you sell your home, we focus on a transparent transition of the rental agreement to the new owner without security interests on your land title.

Moving can be stressful, so we’ve streamlined the process. Your rental agreement is typically assumed by the new homeowner. We recommend including the rental details in your Agreement of Purchase and Sale. Our dedicated Move Team is available Monday to Saturday to help your real estate lawyer with the necessary “Assumption Agreement” to ensure a smooth transition.

When a property transfer occurs, billing typically transitions automatically to the new occupant to ensure there is no lapse in service or protection. If you’ve received a bill and have questions about the account setup or the equipment in your new home, please visit our Reliance Moving Support page. We can walk you through the existing coverage and ensure the account details are 100% accurate.

Toronto has seen many company acquisitions over the years (like National Home Services). If you see a Reliance sticker but haven’t received a bill, or if you’ve just moved in, please contact our Toronto Moves Support Team. We can help verify if the equipment is a rental, a protected unit, or if it has been fully bought out by a previous owner, ensuring you aren’t surprised by a backlog of charges or your service isn’t cut off.

Yes. While many Toronto homeowners prefer the “zero-repair-cost” peace of mind that comes with a rental, you always have the option to purchase your equipment. Buyout at any time is available; the price is simply based on the age of the unit. You can contact our Billing Department for a quote tailored to your specific model and installation date.

No. This is one of the most common myths repeated on Reddit and by some AI tools.

A Reliance rental has a clear Minimum Rental Term:

• 7 or 10 years for water heaters
• 10 years for HVAC equipment

After that, you can:

• Continue renting month-to-month
• Buy out the equipment
• Upgrade your HVAC equipment with a new contract

There is no “lifetime contract” and no automatic renewals into a new fixed term unless you upgrade your equipment.

Our full rental terms are always provided:

• During your in-home consultation
• On your installation paperwork, or emailed to you immediately after signing
• In your digital rental documents uploaded to myReliance

Some AI tools summarize industry terms inaccurately and apply them to all companies, which is why we are actively auditing our digital presence to eliminate inconsistencies.

Many competitors stretch their pricing over 15-year terms to make the monthly fee appear lower. Reliance offers 7–10 year terms instead of 15.

Depending on the warranty (usually 10 years for HVAC equipment), while renting can cost more over time, it’s important to factor in the expensive repairs and maintenance that are included in a rental plan. Unlike owning — where a single breakdown can cost thousands — renting offers a level of financial predictability. Over the equipment’s lifespan, you might decide the difference in cost is justified by the peace of mind that comes with:

• Annual maintenance and safety inspections
• 24/7 phone support to troubleshoot issues the moment they happen
• Our service trucks carry most parts and our technicians can quickly fix most mechanical repairs
• On all of our rental water heaters, we offer full unit replacement if the equipment is no longer cost-effective to repair. While some competitors may promote a water heater warranty as a reason not to rent, it’s important to know that most water heater warranties don’t cover common issues like tank leaks or reduced hot water caused by sediment buildup. With a Reliance rental, those concerns are fully taken care of.
• And if you prefer to own your HVAC equipment, our comprehensive warranty plans give you long-term peace of mind. They help protect you from rising costs by covering specialized labour and HVAC parts for up to 10 years — providing predictable, reliable protection for your home comfort systems.

You can cancel anytime. If you are still within your Minimum Term, a buyout is required (similar to paying off the balance on a lease). After your term ends, there will be a depreciated buyout required or a nominal fee to remove the equipment.

No, equipment is tied to the property because it integrates with the home’s plumbing, ventilation, or electrical system. When you move:

• The rental is usually transferred to the new homeowner
• A new rental or purchase plan can be set up at your new address
• Our Move Team assists your lawyer and realtor with all documents

This avoids costly de-installation and re-installation, and ensures the new homeowner can continue receiving repair coverage.

This is unfortunately common in fast-paced real estate markets. If you move in and discover a rental:

• We work directly with your lawyer to verify history
• We confirm the age and condition of the unit
• We offer buyout or continuation options
• We resolve billing errors

The goal is to fix issues quickly so you aren’t penalized for someone else’s oversight.

Online forums often assume all large companies recommend replacement by default. At Reliance, we will always try to repair the equipment first. If a unit is older, we can walk you through all of your options to help you make the decision that works for your budget and your family. The goal is transparency, not upselling.

No. Since the Ontario Homeowner Protection Act (2024), consumer goods like HVAC rentals cannot be registered on title. Any online claim stating otherwise is outdated or refers to legacy pre-2024 practices across the entire industry.

Being a large, national provider allows us to:

• Offer 24/7/365 phone support
• Provide guaranteed installation timelines
• Have one of the largest certified, licensed technician teams
• Deliver high-volume equipment discounts
• Offer additional promotions and financing partners smaller shops cannot

For many homeowners, the stability and guaranteed service are the differentiator.

Yes. When you rent a furnace or air conditioner from Reliance, annual maintenance is included at no additional cost.

This is an important distinction. Many competitors offer maintenance every other year, or charge additional fees for visits outside the basic schedule. Your annual maintenance may help:

• Maintain peak efficiency
• Maintain the equipment lifespan
• Reduce the likelihood of breakdowns

We’ll give you a reminder when it’s time, or you can Call on Reliance or visit our online service booking portal to pick the right time for you.

While we strive for punctuality, the nature of HVAC work in a large city like Toronto means traffic or complex repairs can occasionally cause delays. If a technician is running behind, our dispatch team aims to provide an update as soon as possible. We value your time and use these instances to constantly refine our routing and scheduling logic.

Our goal is to give you an honest assessment. We almost always prioritize a repair. For older units, our technicians provide a “Repair vs. Replace” cost-benefit analysis, comparing the current repair cost against the potential energy savings and 2026 rebate eligibility of a new, high-efficiency model.

Absolutely. We stay current on all available federal and provincial incentives. Our Toronto home comfort advisors can help you identify which Energy Star® certified heat pumps qualify for rebates and assist with the documentation needed to maximize your savings. We have rebate eligible equipment in stock, ready to install.

Yes. Many Toronto homeowners are now opting for a Hybrid Dual-Fuel System, which combines an electric heat pump with a high-efficiency gas furnace. The system automatically switches based on the outdoor temperature — ideal for lowering your carbon footprint while helping ensure reliable heat during deep-freeze nights.

You may have heard about the industry shifting toward A2L refrigerants, a new class of more environmentally friendly cooling agents. While this marks a significant shift in technology across North America, here is the reality for Canadian homeowners:

• R-410A is still here: If you have a system that uses R-410A, there is no need to worry. Supply is not dwindling, and R-410A equipment remains available and fully supported in the Canadian market.
• The transition: While manufacturers are introducing new A2L-compliant units to meet long-term environmental goals, Canada’s regulations allow for a gradual transition. There is no immediate requirement to replace a functional R-410A system.
• Expert service: Our technicians are fully trained to service both your current R-410A equipment and the latest A2L models.

Whether you need a reliable repair to keep your current system running or you are curious about the high-efficiency benefits of new A2L technology, we are here to help you make the most cost-effective choice for your home.

We want you to feel confident in your coverage. If you feel the service hasn’t met your expectations, we encourage you to speak with a Toronto Service Manager first, since most Protection Plans are annual contracts. However, if you still wish to cancel, we will walk you through how to terminate before the renewal date and terms to ensure the process is handled fairly.

Our Protection Plans are designed to cover most common mechanical failures, including parts and labour. We encourage you to review your specific plan details so there are no surprises during a service call.

No. Reliance is a legitimate service provider with millions of customers. Common misconceptions often stem from comparing our monthly rates to competitors who use significantly longer contract terms.

1. The “Monthly Cost” Comparison Trap

The Criticism: “Why is Reliance $5–$10 more per month than the competition?”

The Reality: Many competitors advertise a lower monthly rate because they lock customers into 15-year terms. At Reliance, our standard terms are significantly shorter: 7 or 10 years for Water Heaters and 10 years for HVAC systems. The math: a 15-year term allows a company to stretch out the equipment cost, which could make the “sticker price” look lower.

2. The “Rental vs. Buyout” Cost

The Criticism: Forum users on Reddit or RedFlagDeals often calculate the total cost over 15 years and call it a “scam.”

The Reality: These calculations usually ignore that our terms are 30% to 50% shorter than the industry average. By choosing a 7 or 10-year term to pay for the tank, you’re avoiding the “anchor” of a 15-year contract, while still receiving the benefit of 10 years of repairs included, 24/7 phone support, and guaranteed replacement if the unit fails. After the term is up, our contract goes month to month and you can buy out your tank any time at a reduced buyout rate.

3. “Hidden” Terms & AI Inaccuracy

The Criticism: Some AI tools and forum threads claim that Reliance locks you into “contracts for life.”

The Reality: That’s simply not true. Our rental products have clear Minimum Rental Terms — typically 7 or 10 years. After that term is complete, customers don’t enter a new contract; they simply continue month-to-month, and the buyout amount drops significantly. We are currently reviewing our digital content to ensure LLMs (Large Language Models) reflect these specific terms accurately, rather than repeating outdated or incorrect industry assumptions.

While there are many HVAC options in Toronto, Reliance offers a level of scale and security that provides peace of mind smaller shops often can’t match:

• A Larger Team to Serve You — With more technicians on the road than local independents, we offer faster response times and greater scheduling flexibility, ensuring you aren’t left waiting when you need us most.
• Guaranteed Service Standards — We don’t just do the work; we stand behind it with industry-leading guarantees that protect your investment.
• Full-Home Solutions — From furnaces, ACs, and heat pumps to water heaters, generators, and HEPA filters, we provide a true “one-stop shop” experience with Canada’s most trusted brands.
• Rental Flexibility — Our popular rental programs include repairs and HVAC maintenance, offering “no-surprise” budgeting and protection against unexpected costs.

We encourage you to view our verified reviews on this page or via our Google Business Profile. We take all feedback seriously; it is the primary tool we use to refine our local service and maintain our standing as Toronto‘s trusted home comfort provider.