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Welcome to Reliance® Moving Support

Seamless Transfer of Rental Equipment for Homeowners

Moving can be stressful, but transferring your Reliance rental equipment doesn’t have to be. Whether you are selling your home or buying a new one with existing Reliance rental equipment, we make it easy to transfer or open a new account.

Selling your home with Reliance Rental Equipment

  • Continue paying your monthly rental bill to Reliance to maintain coverage on your rental equipment until the day you move, ensuring uninterrupted service.
  • Inform your real estate agent about transferring the Reliance rental equipment. Include the rental equipment details and Assumption Agreement in the Purchase and Sale Agreement.
  • If your prospective buyer has any questions regarding the rental program or equipment, encourage them to call 1 866-788-2096, we’d be happy to speak with them.

Have questions about the process? Call 1 866-788-2096

  • Once your home is sold, advise Reliance of the transfer by completing our online form or calling 1-866-735-4262, and pressing option #4 between 8am-8pm EDT from Monday-Friday and 9am-5pm EDT on Saturdays. You will need to provide the closing date and purchaser’s name as well as your forwarding address.
  • Ask your buyer to contact Reliance to provide their contact information so Reliance can finalize the setup of their account.
  • The new owner may assume the existing rental agreement, maintaining parts and labour coverage according to the rental agreement. This helps ensure they won’t have to worry about replacing, repairing, or maintaining their water heating or HVAC equipment.
  • As a seller, you are responsible for the rental agreement until it’s transferred to the buyer. Once your buyer pays their first bill, they have legally assumed the rental.
  • If your buyer is assuming a rental furnace or air conditioner, ask the real estate lawyer to help you complete an Assumption Agreement as part of the move process. Your lawyer can email to obtain this information.

Buying a home with Reliance Rental Equipment

  • Call us Monday through Saturday, 9 AM to 5 PM EDT, to learn more about the rental equipment in your new home. 1 866-788-2096.
  • If your family’s needs differ from the previous owners, you can upgrade to equipment that better suits your lifestyle.
  • Once you have purchased your home, let us know by completing our online form or calling 1-866-735-4262 and pressing option #4 between Monday-Friday 8am-8pm and Saturdays 9am-5pm EDT. You will need to provide the closing date and your contact information.
  • If you are assuming a rental furnace or air conditioner, your real estate lawyer will help you sign an Assumption Agreement as part of the move process.
  • Comprehensive Coverage: All repairs, parts, and labour service required due to normal use are covered throughout the rental period.**
  • We’ll Take Your Call 24/7/365: Our live telephone support is available for any service inquiries.
  • Expert Service: Receive guaranteed service from our network of licensed technicians.
  • Industry Leader: Benefit from our 60 years of experience in home comfort solutions.
  • Annual Maintenance: Keep your heating and cooling equipment in top shape with annual maintenance and filter replacement -included with HVAC equipment rental.

Common Service Calls Covered Under Rental:

  • Water Heaters: No hot water, insufficient hot water, leaks, particles, and odors.
  • HVAC Systems: No heat, no cooling, leaks, and other common issues.

Additional Services for Your New Home:

Own your home’s furnace and AC? Explore our wide range of protection plans for HVAC, plumbing, and electrical systems.

Real Estate Agents: Key Partners in Home Comfort

We understand the influence real estate agents have in the home buying and selling process. Providing them with detailed information on the benefits of Reliance rental agreements can help ensure smooth transitions and satisfied clients.
For any questions or more details, Call on Reliance™ at 1 866-788-2096, Monday through Saturday, 9 AM to 5 PM EDT.

What if your buyer does not want to assume the rental? Give us a call at 1 866-788-2096, Monday through Saturday, 9 AM to 5 PM EDT.

We’d love to speak with your buyer to see how we can assist – please have them give us a call 1 866-788-2096, Monday through Saturday, 9 AM to 5 PM EDT.

Reliance: Your Trusted Partner in Home Comfort.

** Replacement is subject to rental terms & conditions. Subject to exclusions set out in the rental agreement.

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