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Returning Your Reliance® Rental Water Heater

If you’re planning to remove your Reliance rental water heater, there are a few important steps. 

Before you start: 

Call us at 1-866-767-1702
Or email us at whreturns@reliancecomfort.com 

We’ll help confirm your account and tank details to avoid delays or issues with returning the unit and ending your rental agreement. 

You can also follow the steps outlined on this page. But please note — if the process isn’t followed correctly, it could lead to delays or complications in finalizing your return and cancellation. 

If someone else is acting on your behalf, such as an agent, they must provide a valid agency appointment signed by the account holder to proceed. All customers or their agents should review the tabs below to ensure they are adhering to Reliance termination, agency and return processes. 

Important: Your rental water heater agreement may contain specific terms and conditions related to termination. Before removing the water heater, please carefully review these terms or contact us at 1-866-767-1702 for assistance with any questions. 

Notice of Termination

Tell Us Why You’re Leaving

If you are renting a Reliance water heater and decide to cancel your agreement for any reason, you need to inform us by completing the Notice of Termination form.

Notice for Agents: 

If you are providing this Notice of Termination on behalf of a Reliance® account holder, please be aware that we will require a valid agency agreement to be provided to us within 7 days of the earlier of

(i) the date of the agency agreement or

(ii) the date of the customer’s new water heater agreement. Reliance is not required to act on any agent’s instructions, including accepting water heaters from agents, without receipt of a valid agency agreement.

A sample of the form of agency agreement that Reliance will accept can be found by clicking here.

You must submit the Agency Agreement to:

Email WHReturns@reliancecomfort.com

Fax 1-855-324-4324

Mail
Reliance Home Comfort
Agency Agreement
Unit 4, 600 Jamieson Parkway
Cambridge ON N3C 0A6

Inquiries: 1-866-767-1702

For Water Heater return locations, click here.

* Mandatory field

Notice of Termination

"*" indicates required fields

Name*
Address*
Alberta
British Columbia
Manitoba
Ontario
Saskatchewan
How would you like to return your water heater?*

A Pending Return Number (PRN) will be sent to the address above within 2 days unless you provide an email address below, in which case the PRN will be returned to that email address.
This field is for validation purposes and should be left unchanged.

Agency Appointment

Submit an Agency Agreement Form

Submit an Agency Agreement Form 

The Reliance account holder should contact Reliance at 1-866-767-1702 to confirm account and tank details necessary for the return process. If your agent is returning the water heater on your behalf, an Agency Agreement form needs to be completed and submitted. See the attached agency agreement for details. 

Click here to access a sample agency agreement. 

Click here to access our Notice Regarding Agency Agreements. 

Send the form to us at one of the following: 

Email: whreturns@reliancecomfort.com 

Mail: 

Agency Agreement, Reliance Home Comfort 

600 Jamieson Parkway Unit 4 

Cambridge, Ontario N3C 0A6 

Fax: 1-855-325-4324 

Return Locations

Find the Nearest Return Location

Click here for information on drop off locations.

Enter your postal code to find a Reliance® drop off location near you, where you can return your residential rental water heater. Please be sure to use a site that accepts the type of water heater you are returning.