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Enbridge Gas is Ending their Open Bill Program & What That Means for You

Enbridge Gas has recently announced that they will be ending the billing service for participating companies that appear as “Charges from Other Companies” on Enbridge Gas bills. This means all charges that Reliance Home Comfort® has previously included on Enbridge Gas bills will now be issued in a monthly bill from Reliance®. For affected customers, there will be no changes to your monthly rate and your rental equipment will continue to be fully serviced as per your rental terms and conditions.

To make your transition even easier, we have provided a brief form on this page that will allow you to securely update your billing profile with Reliance and begin receiving your bills by email. Have more questions? Check out our FAQs below.

The Enbridge Gas Open Bill Program is a billing service offered to companies offering energy-related products and services such as Reliance where charges from these companies are included on your Enbridge Gas bill.

On your Enbridge Gas bill, there is a section called “Charges from Other Companies”. If you see ‘Reliance Home Comfort’ as a charge under this section, you are currently paying for one or more Reliance products through your Enbridge bill and will be transitioned to Reliance billing for these charges in 2023.

Effective December 31, 2023, charges for Reliance products can no longer be charged through the Enbridge Gas Open Bill Program. Reliance may transition customers to Reliance billing sooner than the end of 2023 to ensure an efficient billing change and no interruptions in service.

Most importantly, there will be no changes to your monthly rate or your existing terms and conditions. Beyond this, there will be some minor changes to your billing process:

On a monthly basis, you will start to receive a paper bill from Reliance. To receive your bills via email, register for e-billing by using the form on this page.

Your Reliance charges will no longer be covered by any pre-authorized payments you may have set up. To set up pre-authorized payments, you will need to register an account with myReliance – our online portal for viewing, accessing, and paying your bills by visiting, clicking on ‘Create Account’, and once you have created your account, clicking on ‘Pre-Authorized Payments’ located under the Payments section.

Switch to E-billing today!

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To switch the billing of your Reliance services from your Enbridge Gas Bill to Reliance, simply fill out the form below and we’ll have your monthly Reliance bill delivered directly to your email.