Billing FAQs

Bill Image

Click on the bill image to expand. Match the red circles on the bill to a number below to open a description

  1. Physical service address. Name of account holder and physical address of rental equipment and/or service.
  2. Account number. Your 16-digit Reliance™ account number. Use it to make payments, register for myReliance e-billing and when contacting Reliance.
  3. Bill issue date. The date your bill is generated and mailed out to you.
  4. Amount due. Total amount to be paid.
  5. Due date. The date by which new charges are payable in full to avoid late payment charges.
  6. Previous balance. The balance from your last bill.
  7. Payments and adjustments. Payments received and adjustments applied since your last bill.
  8. Balance forward. May include past due charges, these are payable upon receipt.
  9. New charges. Outlines coverage period for services billed, may appear as monthly or quarterly.
  10. Bulletin board. Contains important notices and information.
  11. Remittance stub. A detachable payment stub. Note: Stub contains the bill mailing address, which may be different than the service address.

 

myReliance is an online account that allows you to view your e-bills (electronic versions of your Reliance™ bills) and access payment options.

Benefits include:

  • View and download e-bills at your convenience, anytime – all you need is Internet access
  • Email notification when your e-bill is ready for viewing, once you’ve registered
  • Access and review e-bills as well as payment history for up to 24 months
  • Pay your account balance or set up pre-authorized payments quickly and easily
  • Better for the environment – less paper, clutter and waste

Existing Reliance customers can set up a myReliance e-billing account online to start enjoying the ease and convenience of paperless billing.

If you’re a new customer, you can sign up immediately after receiving your first paper bill. You need a paper bill to reference your 16-digit Reliance account number to complete the setup of your myReliance account.

There are several ways to obtain your account balance:

  • Log in to your myReliance account to view your e-bills and balance information for your last bill
  • Call 1-866-RELIANCE (735-4262), select Option 3, then Option 1 to utilize our integrated phone payment system to obtain your last bill balance
  • Review the bottom portion of your paper bill statement
  • Contact us by clicking here for billing information and inquiries

There are several convenient ways to arrange payment:

  • You can pay your bill automatically by signing up for pre-authorized payments, or one-time bank payment at myReliance
  • Pay at any major Canadian financial institution (allow up to five business days for processing) or online through your financial institution’s website
  • Call 1-866-RELIANCE (735-4262) to make a one-time MasterCard, Visa or bank payment via our phone payment system, select option 3, then option 1
  • Send a cheque by mail to: Reliance Home Comfort, Payment Processing Centre, PO Box 4504 Station A, 25 The Esplanade, Toronto ON, M5W 4J8 – allow up to 10 days for processing

Your myReliance e-billing account captures all payments you have made and keeps a history for up to 24 months, allowing you to review past bills and confirm payments.

Call 1-866-RELIANCE (735-4262), select Option 3, then Option 1 to utilize our integrated phone payment system to access payment history including the payment date and amount of the last payment received.

For billing information and inquiries, you can contact us by clicking here.

You can conveniently update your banking or credit card information online anytime by accessing your myReliance account and selecting the ‘Payment Account’ option under ‘Payments’.

Depending on the frequency and start dates, you may experience a slight delay in receiving your first bill. For billing information and inquiries, you can contact us by clicking here.

To ensure that you conveniently receive all future bills with email notifications, register for paperless billing online at myReliance.

Your Reliance bill will be issued monthly or quarterly. With a myReliance account, you can access your e-bills online anytime and receive email notifications letting you know when your latest bill is ready to review. For billing information and inquiries, you may contact us by clicking here.

There can only be one account holder. To request that an alternate authority be added to your account, you can contact us by clicking here.

By signing up for myReliance e-billing, you can conveniently view and print up to 24 months of past e-bill history at no charge. To request that a paper copy of a recent bill be mailed out, you can contact us by clicking here. Please note that charges may apply.

In our continuing effort to offer you trusted and reliable service, including an extensive network of licensed technicians, responsive 24/7/365 call centre and a wide variety of products, Reliance is increasing water heater rental rates this year. We are confident that you will continue to be impressed by the quality of our products and service, as well as our competitive rates.

As one of the 1.7 million homeowners who have chosen Reliance, rental customers like you continue to enjoy benefits that include :

  • No up-front equipment costs – just one affordable monthly or quarterly payment*.
  • Lifetime service and repairs on ALL parts and labour (unlike the limited guarantee offered if you purchase equipment)*.
  • Live telephone support 24/7/365 at 1-866-RELIANCE (735-4262).
  • All service calls are handled through call agents located in Canada.
  • Guaranteed service from our large network of qualified, licensed technicians including emergency service that’s readily available.