Your Account Number has Changed
All Reliance™ customers have now been transitioned to a new 12-digit account number. This update does not require any action from you.
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In order to serve you better, Reliance updated all customers to a new 12-digit account number on May 16, 2022. Please see below for how this impacts you:
myReliance is an online account that allows you to view your e-bills (electronic versions of your Reliance™ bills) and access payment options.
Benefits include:
You can view our two convenient options for paperless billing and sign up today by clicking here.
Reset your username or password by clicking here
There are several ways to obtain your account balance:
There are several convenient ways to arrange payment:
Your myReliance e-billing account captures all payments you have made and keeps a history for up to 24 months, allowing you to review past bills and confirm payments.
Call 1-866-RELIANCE (735-4262), select Option 3, then Option 1 to utilize our integrated phone payment system to access payment history including the payment date and amount of the last payment received.
For billing information and inquiries, you can contact us by clicking here.
You can conveniently update your banking or credit card information online anytime by accessing your myReliance account and selecting the ‘Payment Account’ option under ‘Payments’.
Depending on the frequency and start dates, you may experience a slight delay in receiving your first bill. For billing information and inquiries, you can contact us by clicking here.
To ensure that you conveniently receive all future bills with email notifications, register for paperless billing online at myReliance.
Your Reliance bill will be issued monthly or quarterly. With a myReliance account, you can access your e-bills online anytime and receive email notifications letting you know when your latest bill is ready to review. For billing information and inquiries, you may contact us by clicking here.
There can only be one account holder. To request that an alternate authority be added to your account, you can contact us by clicking here.
By signing up for myReliance e-billing, you can conveniently view and print up to 24 months of past e-bill history at no charge. To request that a paper copy of a recent bill be mailed out, you can contact us by clicking here. Please note that charges may apply.
Report your move by clicking here.
Book a service appointment by clicking here.
In our continuing effort to offer you trusted and reliable service, including an extensive network of licensed technicians, responsive 24/7/365 call centre and a wide variety of products, Reliance is increasing water heater rental rates this year. We are confident that you will continue to be impressed by the quality of our products and service, as well as our competitive rates.
As one of the 1.7 million homeowners who have chosen Reliance, rental customers like you continue to enjoy benefits that include :
For billing information and inquiries, you may contact us by clicking here or by calling 1-866-RELIANCE (735-4262), then select Option 3.