Protect your home – and budget

There really is no place like home. It’s where you relax and feel comfortable after a busy day. Our Comfort Protection Plans can help maintain that comfort and bring you peace of mind – helping you save on unexpected repair costs while making sure that your heating, cooling and plumbing run smoothly.

 

Our Protection Plans:

  • Include parts and labour1
  • Have no deductible or hidden costs, and require no pre-inspection
  • Feature a full guarantee of our service
  • Include unlimited calls for service - we will be there when you need us

Keep the heat on – for less

Furnace repairs could cost over $1,000. You could avoid most unexpected repair costs like these with our Comfort Protection Plans.

With all of our Heating Maintenance & Protection Plans, enjoy these core benefits:

  • No pre-inspection needed
  • Live telephone support 24/7
Heating Maintenance Plan2
$9.99*
(12-month term)

Includes all of the above core benefits, PLUS:

  • Annual maintenance service on your furnace

Help keep your equipment running at peak efficiency with annual maintenance service on your furnace.

Heating Protection Plan
$14.99*
(no term)

Includes all of the above core benefits, PLUS:

  • Most parts and labour covered1
  • No deductible

You could avoid unexpected heating repair costs with our protection plan.

Heating Protection & Maintenance Plan
$21.99*
(non term)

Includes all of the above core benefits, PLUS:

  • Most parts and labour covered1
  • No deductible
  • Annual maintenance on your furnace

Get all the benefits of both our Heating Protection and Maintenance plans.

Trio Protection Plan3
$39.99
(no term)

Includes all of the above core benefits, PLUS:

  • Heating Protection & Maintenance
  • Cooling Protection & Maintenance
  • Plumbing Protection
  • Total value: $60.47

Enjoy the peace of mind of Heating and Cooling Maintenance Plans plus Plumbing Protection with our Trio Protection Plan.

* Plus Applicable Taxes. Subject to terms and conditions.
1 Subject to excluded components as set out in Terms & Conditions.
2 Not available online. Please call for details.
3 Plumbing services are not available in all areas.
  • Are you a Reliance customer? *
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  • Choose Your Plan *
  • Monthly costs of selected plan (CAD):
  • Terms & Conditions for Protection Plans

    Relax. Everything you need to know is all right here in black and white.

    Your Consent Regarding Information:
    You consent to our collection of your credit, financial and related personal information, and to the exchange of this information between us, credit bureaus, financial institutions, our subsidiaries and affiliates and other persons with whom you have had or may have financial dealings, and to our use of this information for the purposes of: verifying and evaluating your creditworthiness and other information you provide to us in connection with your account (including verifying your identity for regulatory compliance purposes); establishing, servicing and collecting on your account; providing the products and services you request; providing credit references; communicating with you for these purposes; and meeting legal, regulatory, audit, processing and security purposes, and as otherwise permitted or required by law. In addition to the purposes above, we and our affiliates assume that you consent to our use of your contact information to provide you with occasional information about other products and services offered by us or our affiliates. However, you may refuse consent for this purpose by contacting us within ten (10) days after you receive a copy of your bill, at (1-877-267-7902). To request access to or correction of your personal information, or for more information about our privacy practices, see our Privacy Policy at reliancehomecomfort.com or write to us at Reliance Home Comfort, P.O. Box 2305 STN A, Oshawa, Ontario L1H 7V5, attention Chief Privacy Officer.
    *CUSTOMER REWARDS
    As a Comfort and/or Plumbing Protection/Plus Plan customer, you may be eligible for certain exclusive benefits and offers. To inquire about the benefits and offers that may apply to you, please call 1-888-721-7759. Thank you for choosing Reliance Home Comfort. We look forward to meeting your home comfort needs.
    For more details on your plan benefits call:
    1-866-Reliance (1-866-735-4262)
    reliancehomecomfort.com
    *Subject to plan Terms and Conditions
    Keeping your plumbing and/or home comfort equipment worry-free

    Thank you for choosing Reliance Home Comfort. We look forward to covering your home with a Comfort and/or Plumbing Protection/Plus plan. It is specially priced and simply added to your bill. The Terms and Conditions of coverage under your Plan are documented on the back of this sheet. Please keep this copy for your reference. Remember, as set out in the Terms and Conditions, your Comfort and/or Plumbing Protection/Plus Plan coverage includes:
    • Year-round protection from expensive and unexpected repair costs
    • Free parts and labour on service*
    • Priority Service
    • Service by our Professionally Certified Service Technicians

    OTHER TERMS
    We will not reimburse you for the costs of services or parts replacement performed by contractors that have not been authorized by us. Except as specifically noted in this Agreement, your plan coverage is non-refundable. Your plan coverage is not transferable to another residence. We have the right to change, from time to time, any term of this Agreement, including any plan rates and charges by sending you prior notice of the change and such change will be effective 30 days after the date set out in that notice. We may sell, assign or otherwise dispose of, or grant a security interest in, all or part of our right and interest in this Agreement to anyone else, without notice to you or your consent. To the extent not prohibited by law, you will not assert against any transferee any claims, defences, set-offs, deductions or counter-claims which you may now or in the future be entitled to assert against us.

    COMFORT PROTECTION PLANS – TERMS AND CONDITIONS SERVICES COVERED
    Comfort Heating/Cooling Protection Plans:
    Cover the diagnosis and repair, replacement or adjustment, as we determine necessary, of specified parts within your “heating unit” (if your plan includes a “Heating Protection Plan”) and “cooling unit” (if your plan includes a “Cooling Protection Plan”) subject to the exceptions noted below. For parts and services included in the Comfort Heating/Cooling Protection Plans, you are protected from all labour and part replacement costs, up to the limits described below.

    Comfort Heating/Cooling Protection Plus Plans:
    If your plan includes a “Heating Protection Plus Plan” same coverage as Comfort Heating Protection Plans plus a 21-point annual check-up and cleaning of your “heating unit” including a safety test for carbon monoxide. “Flushing of the heat exchanger” or “additional cleaning” that is required due to insufficient maintenance prior to joining any Comfort Heating Protection Plan or Plus Plan is excluded from coverage and will be charged to you at our standard labour rate (currently $99). Boiler system drainage and refill are excluded from any Comfort Heating Protection Plan or Plus Plan coverage.
    If your plan includes a “Cooling Protection Plus Plan” same coverage as a Comfort Cooling Protection Plan, plus an annual check-up and cleaning of your “cooling unit.” The costs to diagnose and replace any defective parts which have caused a refrigerant leak are included in your Comfort Cooling Protection Plan or Plus Plan including refrigerant recovery, vacuuming and refill. Additional cleaning that is required due to insufficient maintenance prior to joining any Comfort Cooling Protection Plan or Plus Plan is excluded from coverage and will be charged to you at our standard labour rate (currently $99). Although we may attempt to remind you from time to time of any annual check-up or cleaning to which you may be entitled, we are not obligated to do so and you are responsible for contacting us to arrange any such annual check-up or cleaning at a mutually convenient time. We will not be responsible for any annual check-up or cleaning that is not provided due to you failing to contact us.

    Plumbing Protection Plans:
    Covers the diagnosis and repair, replacement or adjustment, as we determine necessary, of specified parts related to the plumbing and related piping and drains inside your home and waste drainage and rainwater drains within your house or, if you have a condominium, to the point of connection with common elements (your “plumbing and drain system”).

    Comfort Heating/Cooling and Plumbing Protection Plus Plans:
    Same coverage as both Comfort Heating/Cooling Protection Plus Plans and Plumbing Protection Plans described above.

    EQUIPMENT COVERED
    Comfort Heating Protection Plans:
    Covers one of the following: residential natural gas furnace, boiler, space heater, air handler, or primary heat source fireplace (the “heating unit”). Heat pumps, equipment using conversion burners, the conversion burner itself and ductless, wall unit, heat pump and high velocity units are not eligible for coverage. Equipment serving more than one dwelling unit is not eligible for coverage. Heating equipment that heats using electricity or a fuel other than natural gas (e.g. oil, propane, wood, etc.) is not eligible for coverage.

    Comfort Cooling Protection Plans:
    Coverage for a residential electric powered central air conditioning unit (the “cooling unit”). Natural gas powered, ductless, wall unit, heat pump and high velocity air conditioning units are not eligible for coverage.
    Equipment serving more than one dwelling unit is not eligible for coverage.

    Comfort Heating/Cooling Protection Plus Plans:
    Cover the same equipment as the Comfort Heating/Cooling Protection Plans.

    PARTS COVERED
    Comfort Heating Protection Plans:
    • Gas Burner and Orifices
    • Pilot Burner
    • Automatic Gas Control Valves
    • Thermocouple/Generator
    • Gas Regulator
    • Fan and Limit Controls
    • Electric Ignition System
    • Power Burner Motor
    • Relay
    • Heating Circuit Transformer
    • Flame Spreader
    • Venter Motor Assembly
    • Heating Circuit Transformer
    • Roll Out Switch
    • Vent System Pressure Switch
    • Flow Switch
    • Condensate Pump
    • Pulley and Belt
    • Furnace Low Voltage Circuit Fuse
    • Blower/Component
    • Automatic Vent Damper/Motor
    • Fan Motor
    • Aqua Stat Controls
    • Door Switch
    • Blower/Component
    • Summer/Winter Switch
    • Thermostat

    The following parts are excluded from coverage under your plan: heat exchanger, heating coil (air handler), heating sections (boiler), firebox/combustion chamber,* furnace filters, low and high water cut-off valves, circulating pumps, zone valves, and parts added on to accommodate ancillary equipment such as air conditioners, humidifiers, etc. Replacement of the complete heating unit is not covered under any of these plans.

    Comfort Cooling Protection Plans:
    The following is a complete list of parts covered by your Comfort Cooling Protection Plan:
    • Add-On Fan Centres
    • Cooling Contactor/Relay
    • Capacitor
    • Evaporator Coil
    • Line Components
    • Internal Electrical Wiring
    • Internal Copper Tubing
    • Condenser Fan Motor
    • Low Ambient Temperature Sensor
    • Thermostat
    • Add-On Indoor Fan Relay
    • Fan Blade

    The following are exceptions from coverage under your plan: compressor and condenser coil replacement.* Repairs required within the furnace or air handler are not covered by the Comfort Cooling Protection Plans but are included in the Comfort Heating, or Heating/Cooling combined Protection Plans.

    Comfort Heating/Cooling Protection Plus Plans:
    Parts coverage and exclusions are the same as the Comfort Heating/Cooling Protection Plans.

    Plumbing Protection Plans:
    The following is a complete list of the parts in your plumbing and drain system covered by your Plumbing Protection Plan:
    • Hot and cold water pipes inside your home and downstream from your main water incoming water valve
    • Faucet repair including replacement of washers and/or cartridges in taps and faucets
    • Stop and waste valves
    • Piping to your humidifier and refrigerator
    • Outside hose bibs
    • Blocked Toilets, Sinks and Showers
    • Moving parts within the toilet tank
    • Diagnosis of below grade waste drains or below grade rainwater drain blockages
    • Primer line to laundry tub
    • Mixing valves
    • Humidifier valves
    The following items are excluded from coverage: faucet replacement, thermostatic valve, hands free faucet repair, annual or routine plumbing inspection or cleaning of drains or catch basins, changes to or problems with municipal water services, repair or replacement of fixtures, appliances or equipment, water heaters, water softeners, water filtration systems, septic systems, sink basins, toilet seats, toilet tanks or bowls, bathtubs, showers, bidets, boilers, boiler piping and valves, radiators, radiator piping and valves, humidifiers, refrigerators, washing machines, dishwashers, hot tubs, swimming pools, out-building supplies, decorative garden features, rainwater downspouts or eavestroughs, weeping tiles, backflow preventers, check valves, radiant in-floor heating and Saniflo electrical units for toilets and repairs made necessary as a result of faulty fixtures, appliances or equipment, sump pumps, repairs of or clearing of blockages in below grade drains, repair or replacement of motors, heaters, jets or related piping provided to bathtubs, hot tubs, or swimming pools, appliance piping/drains, heating equipment piping/drains, or septic systems and their outflow pipes, pipe replacement required where pipe design/integrity has resulted in poor pressure (e.g., from the calcification of galvanized or lead piping or integrity problems related to hard water), drain piping repairs caused by improper installation or settling, replacement of galvanized, lead, cast iron, or non-pex plastic piping; and, mobile homes.

    Comfort Heating/Cooling and Plumbing Protection Plus Plans:
    Parts coverage and exclusions are the same as both Comfort Heating/Cooling Protection Plus Plans and Plumbing Protection Plans described above.

    CANCELLATION
    Your coverage under any of the plans will be in effect until cancelled by either us or by you upon written notice to the other party. Such cancellation will be effective on the date written notice is given unless the party giving the notice indicates otherwise within such notice.
    If you cancel your plan, you will remain liable to us for any outstanding amounts owing on your account. In the event that we cancel your plan, our liability will be restricted to a refund, if any, of the unexpired portion of any payments made, and to completing any repairs or parts placements covered by your plan for which you have notified us up to the date of cancellation.

    BILLING AND PAYMENT
    Your bill will be sent by us to you on a quarterly basis or, if permitted by us, on a monthly basis. Your charges are due 15 days after the bill issue date on your bill. A bill may not be sent to you if we believe that you have a credit balance. For your convenience, we have arranged the various payment options. Your payment may be made by cheque or money order payable to Reliance Home Comfort and, so long as there is no interruption in postal service, sent by mail to Reliance Home Comfort, P.O. Box 2305 STN A, Oshawa, Ontario L1H 7V5. Your account number should be included on the front of your cheque or money order. Cash should not be sent through the mail. Payments may also be made through a financial institution in the manner of your choice (including paying at an automated teller machine, through telebanking or internet banking). If you have authorized us to have your payments deducted from your bank account (a pre-authorized payment or “PAP”), we will notify you 15 days prior to the first PAP. You will only receive another bill if the amount of the PAP changes. On approximately the same day (a “PAP Date”) each quarter or, if permitted by us, each month, the charges set out on your bill are due and we will debit your account for those charges and all other amounts you owe us. If the PAP Date falls on a weekend or statutory holiday, your account will be debited on the next business day. You will pay us on demand interest on all amounts payable by you (including interest) and not paid when due, both before and after judgment, at a rate equal to 1.5% per month (or 19.6% per annum), compounded monthly. You will be charged $25 for any cheque that is returned unpaid by your bank or for any PAP that cannot be processed for any reason. If more than one customer is named on the front of your bill, you understand that each of you is individually liable, and all of you are collectively liable, for all obligations imposed on you by this Agreement.

    NOTICE OF CHANGES
    You agree to promptly inform us of any change of your mailing address at least 30 days in advance of such change. If you have chosen to make your payments under this Agreement by PAP, you must inform us in writing of any changes in the bank account information you provided. Notice of any change should be sent to us Reliance Home Comfort, P.O. Box 2305 STN A, Oshawa, Ontario L1H 7V5 or call us at 1-866-Reliance (1-866-735-4262) or visit us at reliancehomecomfort.com.

    UNAVAILABLE PARTS and PART REPLACEMENT
    If a part is unavailable, we will attempt to obtain a replacement part or an equivalent substitute as quickly as possible, but limited availability of certain parts may result in delays from time to time. In particular, but without limitation, we may not be able to readily or locally obtain parts (including cartridges and washers) for certain makes and models of taps and/or faucets. In the unusual event that we cannot provide a part replacement or an equivalent substitute, we will not be liable for such part replacement, equivalent substitute or for any resulting damages. Parts replacement or equivalent substitutes are solely at our discretion. Any part that is found to be defective and is replaced under your plan coverage becomes our sole property and may be disposed of at our discretion.

    LIMIT ON LIABILITY
    We are not the manufacturer or supplier of the heating unit or the cooling unit or the plumbing and drain system and we make no representations, warranties or conditions as to the performance of either unit. We will not be liable for any loss, damage or injury of any type arising out of or related to your coverage or plan or caused or contributed in any way by the use and operation of the heating unit, the cooling unit and/or the plumbing and drain system, any indirect, incidental, special or consequential damages, even if reasonably foreseeable. If we are not able to perform any of our obligations under this Agreement because of circumstances or events beyond our control, we shall be excused from the performance of such obligations for the duration of such circumstances or events and we shall not be liable to you for such failure to perform. These plans do not cover any losses, repairs or replacements arising from abuse, accidental or deliberate damage, theft, vandalism, fire, flood, earthquake, other natural disasters, acts of war, acts of God, unauthorized repair, if the equipment has been turned off, improper thermostat setting, or household electrical problems. You will indemnify us from all claims, losses and costs that we may suffer or pay, or may be required to pay, including legal expenses, in connection with the heating unit, the cooling unit, the plumbing and drain system this Agreement or the use and operation of either unit, including any claims against us for any injury or death to individuals or damage to property. You will pay, when due, all taxes and other charges imposed by any governmental authority on or in connection with this Agreement or your payments made under it.

    Your plan will become active 21 days after your enrolment.
  • Today's date:
    Your plan will be active on:
  • I agree to these Terms & Conditions *


Stay cool and save

Air conditioning repairs can be expensive – repairing a refrigerant leak could cost up to $525 with parts and labour. You could avoid unexpected repair costs like these with our Comfort Protection Plans.

With all of our Cooling Maintenance & Protection Plans, enjoy these core benefits:

  • No pre-inspection needed
  • Live telephone support 24/7
Cooling Maintenance Plan2
$9.99*
(12-month term)

Includes all of the above core benefits, PLUS:

  • Annual maintenance on your AC

Help keep your equipment running at its peak efficiency with annual maintenance service on your air conditioner.

Cooling Protection Plan
$14.99*
(no term)

Includes all of the above core benefits, PLUS:

  • Most parts and labour covered1
  • No deductible

You could avoid unexpected cooling repair costs with our protection plan.

Cooling Protection & Maintenance Plan
$21.99*
(no term)

Includes all of the above core benefits, PLUS:

  • Most parts and labour covered1
  • No deductible
  • Annual maintenance on your AC

Keep your equipment running efficiently and you could avoid unexpected repair costs with our Cooling Protection & Maintenance Plan.

Trio Protection Plan3
$39.99
(no term)

Includes all of the above core benefits, PLUS:

  • Heating Protection & Maintenance
  • Cooling Protection & Maintenance
  • Plumbing Protection
  • Total value: 60.47

Enjoy the peace of mind of Heating and Cooling Maintenance Plans plus Plumbing Protection with our Trio Protection Plan.

* Plus Applicable Taxes. Subject to terms and conditions.
1 Subject to excluded components as set out in Terms & Conditions.
2 Not available online. Please call for details.
3 Plumbing services are not available in all areas.

Be comfortable and worry-free, year-round

Air conditioning and furnace repairs can be expensive. Replacing an evaporator coil could cost upwards of $1,089. You could avoid unexpected repair costs like these with our Comfort Protection Plans.

With all of our Heating and Cooling System Maintenance & Protection Plans, enjoy these core benefits:

  • No pre-inspection needed
  • Live telephone support 24/7
Heating2 & Cooling Maintenance Plan
$16.49*
(12-month term)

Includes all of the above core benefits, PLUS:

  • Annual maintenance on your furnace and AC

Help keep your equipment running at its peak efficiency with annual maintenance service on your furnace and air conditioner.

Heating & Cooling Protection Plan
$19.99*
(no term)

Includes all of the above core benefits, PLUS:

  • Most parts and labour covered1
  • No deductible

You could avoid unexpected heating and cooling repair costs with our protection plan.

Heating & Cooling Protection & Maintenance Plan
$29.99*
(no term)

Includes all of the above core benefits, PLUS:

  • Most parts and labour covered1
  • No deductible
  • Annual maintenance on your furnace and AC

Keep your equipment running efficiently and you could avoid unexpected heating and cooling repair costs with our combination Protection & Maintenance Plan.

Trio Protection Plan3
$39.99
(no term)

Includes all of the above core benefits, PLUS:

  • Heating Protection & Maintenance
  • Cooling Protection & Maintenance
  • Plumbing Protection
  • Total value: $60.47

Enjoy the peace of mind of Heating and Cooling Maintenance Plans plus Plumbing Protection with our Trio Protection Plan.

* Plus Applicable Taxes. Subject to terms and conditions.
1 Subject to excluded components as set out in Terms & Conditions.
2 Not available online. Please call for details.
3 Plumbing services are not available in all areas.

Don’t sink more money into repairs

Protect yourself 24/7 against leaks, blockages, and more, with our Plumbing Protection Plans. Guard against the most common water emergencies with the Plumbing Protection Plan, or upgrade to the Trio Protection Plan for total home comfort.

Plumbing Protection Plan
$16.49*
(no term)

Includes:

  • Guaranteed priority service from our friendly, professionally experienced, fully licensed plumbers.
  • No pre-inspection needed
  • Live telephone support 24/7
  • Unlimited service calls
  • No deductible, no annual claims limit
Trio Protection Plan
$39.99
(no term)

Includes all of the above, PLUS:

  • Heating Protection & Maintenance
  • Cooling Protection & Maintenance
  • Plumbing Protection & Maintenance
  • Total value: $60.47
* Plus Applicable Taxes. Subject to Terms and Conditions. Plumbing services not available in all areas.
Inclusions: Please click for a PDF document outlining the inclusions associated with the Plan.
Exclusions: Please refer to PlanTerms and Conditions (PDF) for a complete list of repairs that are excluded from the Plan.