Returning Your Reliance® Rental Water Heater
If you’re planning to remove your Reliance rental water heater, there are a few important steps.
Before you start:
Call us at 1-866-767-1702
Or email us at [email protected]
We’ll help confirm your account and tank details to avoid delays or issues with returning the unit and ending your rental agreement.
You can also follow the steps outlined on this page. But please note — if the process isn’t followed correctly, it could lead to delays or complications in finalizing your return and cancellation.
If someone else is acting on your behalf, such as an agent, they must provide a valid agency appointment signed by the account holder to proceed. All customers or their agents should review the tabs below to ensure they are adhering to Reliance termination, agency and return processes.
Important: Your rental water heater agreement may contain specific terms and conditions related to termination. Before removing the water heater, please carefully review these terms or contact us at 1-866-767-1702 for assistance with any questions.
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Notice of Termination
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Agency Appointment
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Return Locations
Tell Us Why You’re Leaving
If you are renting a Reliance water heater and decide to cancel your agreement for any reason, you need to inform us by completing the Notice of Termination form.
Notice for Agents:
If you are providing this Notice of Termination on behalf of a Reliance® account holder, please be aware that we will require a valid agency agreement to be provided to us within 7 days of the earlier of
(i) the date of the agency agreement or
(ii) the date of the customer’s new water heater agreement. Reliance is not required to act on any agent’s instructions, including accepting water heaters from agents, without receipt of a valid agency agreement.
A sample of the form of agency agreement that Reliance will accept can be found by clicking here.
You must submit the Agency Agreement to:
Email [email protected]
Fax 1-855-324-4324
Mail
Reliance Home Comfort
Agency Agreement
Unit 4, 600 Jamieson Parkway
Cambridge ON N3C 0A6
Inquiries: 1-866-767-1702
For Water Heater return locations, click here.
* Mandatory field
Notice of Termination
Submit an Agency Agreement Form
Customers and Agents in Enbridge Gas Areas:Prior to removal of the water heater, the Reliance account holder or a duly authorized agent acting on behalf of the account holder (“Agent”) should contact Reliance at 1-866-932-5806 to confirm account and tank details necessary for the return process.
Click here to access a sample agency agreement.
If your agent is returning the water heater on your behalf, you, the account holder, need to complete an Agency Agreement form. See the attached agency agreement for details.
Click here to access our Notice Regarding Agency Agreements.
Send the form to us at one of the following:
Email: [email protected]
Mail:
Agency Agreement, Reliance Home Comfort
600 Jamieson Parkway Unit 4
Cambridge, Ontario N3C 0A6
Fax: 1-855-325-4324
Find the Nearest Return Location
Click here for information on drop off locations.
Enter your postal code to find a Reliance® drop off location near you, where you can return your residential rental water heater. Please be sure to use a site that accepts the type of water heater you are returning.