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How to Set Up and Use Your Carrier Infinity System Control Thermostat

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Hi! I’m Shane with Reliance.
While many customers typically book in-home  installation and setup with an expert Reliance
technician like me, we realize that that’s not  always possible. So, I’m here to take you step
by step through the setup and operation of your  new Carrier Infinity System Control Thermostat.
The Infinity smart thermostat is  full-featured and Wi-Fi capable,
and its touchscreen makes for easy setup and  use. Some of Infinity Thermostat’s settings
are designed for you to use as a homeowner, while  other features are for installers and technicians.
But rest assured, everything you see in this  video is intended for use by homeowners like you.
Alright, how about we begin with the setup?
First off, let’s get you familiarized  with the thermostat’s display.
Touch anywhere on the thermostat  to go to the Home Screen,
and you’ll see the current room temperature  in large numbers in the middle of the screen.
At this point, while we’re in the Home Screen,
it’s a good idea to set up your  Wi-Fi connection to your thermostat.
And though you don’t necessarily need Wi-Fi to  operate your new thermostat, we do recommend
that you do so in order to take full advantage of  the Infinity’s diverse features and functionality.
On the other hand, if you’d rather not  get Wi-Fi connection going right now,
you can skip it and set it up later.
To set up the Wi-Fi connection: • Hit the Menu button at the
bottom-right corner of the Home Screen, then hit  the “down” arrow to go to a second menu screen.
• Hit the Wireless icon, hit the Enabled  button, then choose Setup a Wi-Fi Connection,
and then touch Scan for Available Access Points. • Find and select your Wi-Fi connection,
then hit Next in the bottom-right-hand  corner and enter your password.
Once your device is online, we recommend you  download the free Infinity app to your phone,
to get the most out of your  new thermostat—including using
and controlling all of the features of the  Infinity System from anywhere in the world.
Next up, let’s look at the most  important part of the Home Screen—the
Mode setting in the top right-hand corner.  Touch the word Mode and you’ll have the
option of choosing Cool (for air conditioning  only), Heat (for furnace or boiler only), Auto
(to switch between A/C and heat automatically as  needed), Fan Only (for air circulation) and Off.
Auto mode offers several benefits for homeowners:  It’s the simplest option for operational purposes,
because it changes modes automatically as needed  to keep your system at the right temperature.
Plus, with Auto mode, you can control both the  upper temperature level that triggers your air
conditioner with the “up” and “down” arrows,  as well as the lower temperature at which
point your furnace kicks in. In contrast,  if you’re in either Heat or Cool mode,
you’ll only be able to adjust either  the heating or cooling, but not both.
Now, touch the word Features at the top left-hand  corner of the screen and you’ll see a drop-down
menu that allows you to control several  key features of your HVAC system, including
fan operation, indoor humidity levels and whether  or not the thermostat is connected to Wi-Fi.
The Infinity allows you to set your fan to low,  medium- or high-speed operation, with the fan
running all the time to boost air filtration  and circulation in each of these settings.
If you’ve chosen the Auto setting, the  fan will come ON and OFF only as needed,
as your heating or cooling  equipment cycles ON and OFF.
On that same screen, below the Features option,  you’ll see the Touch-N-Go box. Hit the Manual
button and you’ll be able to set your Comfort  Profiles—pre-set temperature settings that will
kick in at specific times of the day. You’ll  see four options: Home, Away, Sleep and Wake.
Think about the different temperatures you want  when you wake up in the morning, when you’re out
of the house for the day, when you come back  home and when you go to bed. Then set each
profile accordingly, using the following steps: • Touch the Menu button at the top right of the
Home Screen, then hit the Comfort Profiles  icon at the top-left. This will open a menu
of options, including Temperature and Fan  Profiles, Humidity and Fresh Air Profiles,
and Window Protection Setup. • Touch the Temperature and
Fan Profiles and you’ll see setting  options for all four profiles—Home,
Away, Sleep and Wake. • Choose your desired Cool To,
Heat To and Fan Operation settings that  you want for each of these profiles.
Now, hit the Back button and it will take you  to the Comfort Profiles sub-menu. Press the
Humidity and Fresh Air Profiles icon and  you’ll see three choices: When At Home,
When All Zones Are Away, and Vacation Mode.  Press any one of these icons and you can
set the humidity limits for both heating  and cooling modes during those periods.
Also in the Comfort Profiles sub-menu, you’ll  find the Window Protection setup. This feature
can help to reduce condensation that can form  on the inside of windows during cold weather.
When you press this icon, it allows the thermostat  to automatically trigger a greater fan speed when
indoor humidity is higher than a pre-set maximum  that you can set and save in this screen. If
your windows have unwanted condensation, simply  adjust the upper humidity rate to a lower level.
To make the Comfort Profiles option active  at specific times of any day during the week:
• Return to the Main Menu and press the Schedules  icon immediately to the right of Comfort Profiles.
• And then in this Schedules option, you’ll  see the Create or Edit Schedule menu.
From here, press the View or Edit Schedule  item and it will take you to the Schedule menu.
• Choose the day of the week you want  to set in the top right-hand corner,
then run through each of the profiles available. You have the option of activating anywhere from
one to five scheduled events each day. For workdays, most people use four or
five scheduled events, while on  weekends, you might need only one.
Set your Wake profile to the temperature you  want your house to be when you get out of bed.
Next, activate the time when  the Away profile applies.
And here’s a tip: Set this time for 30  minutes before you leave the house for the day
and you could see additional energy savings. Set another Home profile for 15 to 30 minutes
before you return home, and another event for  later in the day, when you plan to go to bed.
Once you’ve saved the settings for one day, you  can use the Copy button near the top-right of
the Schedule screen to easily reproduce the  schedule settings to other days individually,
or to either weekdays or weekends as groups. And, if you make a mistake or want to delete
a profile event that you don’t need for a given  day, touch the time of the event to highlight it,
then hit the red Delete button  that appears above the profile.
On the other hand, simply hit the Add button  if you want to add a profile event to that day.
Finally, hit the Back button several times  to bring you back to the Home Screen.
Now, hit the Menu icon in the bottom-right  corner and it will take you back to the
screen with the eight settings that  you’ve seen before. Here, you’ll see:
The Vacation option, which lets you set  date, time and comfort parameters for when
you’re away for extended periods. Reminders, Operating Status and
Time/Date features are located here, too. The Energy Tracking feature is especially useful,
as it allows you to keep track of the  amount of energy you’ve been using
and the money it costs. To set this up: Hit the Energy Tracking icon and you’ll
see a four-part menu, including View Energy  Usage, Enter Energy Pricing, Select Fuel Type,
and Select Fuel Display Units. Input your local  energy costs and other personalized information,
then hit View Energy Usage to see how your  efforts at economizing are going over time.
Let’s look at another useful feature of your new  Infinity Thermostat: With the Occupancy function,
the device has the ability to detect motion in  your home and automatically adjust temperature
levels to the Away Comfort Profile setting for  greater energy efficiency when no one is around.
Here’s what to look for so you know which  Comfort Profile your system is running on:
If the small circle above the top-left of the  temperature display on the Home Screen is green,
then the system is operating  according to the pre-set
schedule settings for when someone is Home. If, on the other hand, the circle is grey,
the system has set the temperature and other  parameters to the Away setting because of
lack of motion in your house. And, if the circle is blue,
then the system has not yet determined  if the space is occupied or not.
To enable or disable the Occupancy function,
simply navigate from the Home Screen to the  Sensors icon and press Enabled or Disabled
With the Infinity Thermostat, you  can also set specific parameters
for when you’re on vacation. Here’s how: Press the Menu icon on the bottom-right-hand
corner of the Home Screen, then hit the  third icon from the top-left, Vacation.
Next, hit the Plan Vacation line,  then set the hour, minute, month,
date and year that you plan to leave. Hit Next at the bottom-right corner and
it will take you to the parameters you can set  for temperature and fan speed while you’re gone.
Be sure not to set your temperature  too high or too low while away.
If your system includes a humidifier, you  can adjust how it operates while you’re
gone by hitting the Humidity and Fresh  Air icon on the left side of the screen.
It’s important to note that some  people set humidity controls to OFF
while they’re away for more than a few days. Hit Next at the bottom-right corner of the
screen and it’ll take you to a place to set  the time and date when you’ll be returning.
When you’re done, hit Next, then Save. And remember, you can always adjust these
vacation settings later, even when you’re  away, using the Infinity app on your phone.
Curious about the weather forecast for your area?
With Wi-Fi connectivity, you can access  this information right on the screen!
Get to it by pressing Menu on the Home Screen,  then hit the “down” arrow to take you to the last
menu items. Hit Weather, then Change Current  Location to tell the Infinity where you are.
Hit Save and the device will take you back to  the previous screen. Then, hit View Weather
Forecast and you’ll see today’s forecast  at the top and the next five days below it.
And with that, you’ve completed the  setup of your new Carrier Infinity
System Control Thermostat—one of the  most user-friendly models around.
Don’t forget: If you have any trouble with setting
up or operating your Infinity  Thermostat, just Call on Reliance.

The Carrier Infinity System Control thermostat is full-featured and Wi-Fi capable, and its touchscreen makes for easy setup and use. Some of the Infinity thermostat’s settings are designed for you to use as a homeowner, while other features are for installers and technicians. But rest assured, everything you see in this video is intended for use by homeowners like you.

We created this video to walk you through every step you need to know to program and use your new thermostat if you can’t have an expert Reliance™ technician visit your home. We are always here if you need us, though. Just Call on Reliance™ to book your in-home set-up if you have any trouble operating your Carrier Infinity System Control thermostat.

Listed below, you will find some helpful timestamps that are visible along the timeline of the video. These can help you skip to the features and functions you are looking for.


0:00 – Intro
0:45 – Display and WiFi
1:56 – Mode Setting
2:47 – Features menu
3:20 – Comfort Profiles Features
4:21 – Setting Humidity
4:41 – Window Protection
5:08 – Create Schedules
6:46 – The Menu button
7:07 – Energy Tracking
7:37 – Occupancy Function
8:30 – Setting Vacation Mode
9:34 – Set Weather location

Visit our Smart Home page to learn more about connecting the rest of your home.

Have questions about your smart home products? Visit our Smart Home FAQ’s page.

Visit our Furnace Resource and Air Conditioning Resource pages to learn more about your heating and cooling systems.

Call on Reliance™️ today and our Smart Home Advisors will consider all your needs so you get the smart home equipment for your home and budget.

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