Furnace and Heating FAQs

Everything you wanted to know about buying or renting a new furnace, the best furnace brands and more.

There are a number of factors to consider when choosing a furnace. With our wide range of world-class brands that include, SmartAir™, Amana ®, Carrier ®, Goodman®, and Rinnai® it can be overwhelming to choose a furnace that best fits your needs. A Reliance Home Comfort™ Advisor can provide you that peace of mind and help find the right heating solution for your home.

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There are many factors to take into account when it comes to the cost of a home heating unit. Some of these include the efficiency of the equipment, size of your home, condition of the duct work, options for renting or buying, and much more. Our Home Comfort Advisor can work with you to find a heating system that’s within your budget and fits your home’s needs.

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We have special promotions and offers throughout the year to provide you the comfort you need at home. Go to our main offers page to check out current promotions. You can also stay up-to-date by signing up for our newsletter.

Reliance Home Comfort™ Advisor can provide you that peace of mind and help find the right heating solution for your home.

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There are mail-in rebates and incentives offered by organizations such as Enbridge, Union Gas and the Independent Electricity System Operator (IESO). Reliance’s Home Comfort Advisors can help guide you through the process, so you understand how your furnace selection can help you qualify for these rebates and incentives. Consider these factors:

  • Once you know, with the help of our Home Comfort Advisor, that you may be eligible for a rebate or incentive, Reliance can assist you in understanding the process (with the IESO mail-in rebate we can help with the initial step in the process too). You are required to complete the process yourself, but Reliance can provide guidance and assistance.
  • You can stay up-to-date on full details about rebates and incentives by visiting the rebate providers’ web sites.

Visit our FAQs on heating and cooling system rebates to learn more.

A professional furnace installation is just as important as a new furnace. Home heating solutions can be complicated. To ensure your furnace is properly installed and efficiently running it’s important to get an expert’s help as improperly installed furnaces could create problems in the short and long term.

Still have questions? Call us today at 1-888-837-1451.

Shopping for a heating system can be overwhelming. With the different types and functions it’s important you make the right decision. A first good step is to consult with our Home Comfort Advisor who can provide recommendations based on your house’s structure and your particular needs.

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Purchasing a new furnace is a big commitment. Consider a few of these key factors before making the decision:

  • You pay a higher upfront cost
  • A furnace can increase the value of your home
  • You are responsible for any maintenance and repairs, so consider a comprehensive Protection Plan

Read our article on the 10 things to keep in mind when buying a furnace

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A modulating furnace is unlike a conventional furnace – A traditional furnace is either on or off, which causes the furnace to run for very short periods on milder days, and your home’s temperature to fluctuate more often throughout the day. A modulating furnace has the ability to modulate or change the amount of heat it produces based on how much heat is needed. This allows the furnace to provide a lower amount of heat over a much longer period, which helps to maintain an even temperature inside your home on milder days.

A modulating furnace may also be more energy and cost efficient, quieter and provide you more comfort with its unique incremental settings.

Have more questions about furnaces? Call us today at 1-888-837-1451

Many homeowners prefer not to own their heating solution. By renting a furnace you can enjoy the following Reliance Home Comfort benefits hassle-free with year-round peace of mind:

  • We take care of ongoing maintenance and repair costs*
  • You won’t need to pay anything upfront*
  • One low monthly rental payment will make it easier to budget for home expenses

Learn more on whether you should rent or buy a furnace

A unit that runs efficiently can also help save money on energy bills. Try these tips to help your furnace run at its most efficient level:

  • Keep your thermostat at a constant temperature
  • Change or clean air filters on a regular basis
  • Vacuum dirt and debris off the unit
  • Get a professional technician to service your unit annually

You can also read about our 5 furnace room safety tips

Energy Star Logo

Whenever you see this logo on any HVAC equipment, it means that the unit is more energy efficient compared to federal minimum standards. If you choose an ENERGY STAR® system, benefits could include using energy more efficiently, saving money on utility bills and reducing air pollution without having to sacrifice on features, versatility or style of the unit.

Questions? We can help answer them – call us today at 1-888-837-1451

Zoning allows you to divide your home into different areas providing the targeted comfort and control you need. Some benefits include:

  • Comfort – meet the precise temperature and airflow goals of specific areas
  • Efficiency – you could save on energy bills
  • Control – gives you more choices and control in different areas of your home

Our Home Comfort Advisor will consider all your needs and find you the right home heating solution for your home.

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Our federal government requires all heating and cooling equipment to be rated based on efficiency. The higher the rating, the more efficient the model. AFUE (Annual Fuel Utilization Efficiency) is a measurement for furnaces. It tells you how much fuel a gas furnace will use to heat your home and how much will be wasted.

Connect with one of our Home Comfort Advisor to find out your energy efficiency options and which heating solution is best for your home.

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It’s recommended to have your heating system serviced on an annual basis. This will help keep the unit working more efficiently and can help to extend the life of the entire system. Take a look at our Furnace tune-up and maintenance offers to find out more!

It’s preventive maintenance that helps keep your equipment in good condition. A tune-up also ensures that your furnace is operating at its peak efficiency. Talk to our Home Comfort Advisor to learn which tune-up package works for your needs.

Time for a tune-up? Schedule one today

Your air filter may be located in the blower compartment of your furnace, in an attached filter case or in wall-mounted return air grille. If you’re having trouble locating your air filter, please call Reliance™ for assistance.

A good air filter can make a difference in your home’s air quality and your HVAC system’s energy efficiency. It’s important to be aware of different factors when it comes to filters, such as size, price and MERV rating (Minimum Efficiency Reporting Value). This rating is based on how good the filter is at catching dust particles – a rating of 1 means the poorest and 16 the best. Talk to one of our Home Comfort Advisor to find an air filter that works for your furnace and your home.

*Subject to standard rental terms and conditions. Charges may apply for additional installation work required (eg. code-required venting).

It’s recommended that you replace your disposable filters at least once every 3 months. If you have washable filters, try to clean them once a month. This will not only benefit your air quality but also help with the efficiency of your HVAC system.

Time for a tune-up? Schedule one today

Heat pump technology has been around for decades in Canada! It’s an electrical device that uses outside air to heat a home in the winter and cool it in the summer. Think of a heat pump as a heat transporter constantly moving heat from one place to another. Depending on the temperature, the heat pump reverses direction and provides warm or cool air in your home.

Still have questions? Call us today at 1-888-837-1451

A popping disturbance might mean that your air ducts are under-sized. It may be caused by greater air flow than the duct work is able to manage. Talk to our Home Comfort Advisor to help answer your questions and concerns.

For more furnace and heating information check out:

  Furnace Learning Resources  

Do you still have questions? Book an in-home consultation and one of our Home Comfort Advisor’s will help find the right furnace for your home and budget.