Leadership Development Program
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so being fresh out of university the LDP
program really gave me that diversified
experience that I was looking for
providing me the exposure to a large
number of different groups and people
across the organization’s reliance is an
extremely fast growing company so each
and every day is new and there’s lots to
learn from every single department that
I’ve rotated them to the mentorship
program has allowed me to expand my
network it is so great having someone
senior in the company to talk to you and
bounce ideas off of they’ve given me the
confidence to accelerate my personal and
professional growth I’ve had a great
experience with the mentorship program
and I’m sure you will too being in a
leadership program for me one of the
greatest things was being able to have
for one many different managers and many
different areas to look at different
components of the business so of course
rotating through and being able to learn
from each manager and each rotation and
being able to build networks within the
company
I’m Doug Hart vice president of sales
and marketing and reliance home comfort
when I speak to young people about what
they want when they graduate from
university they want an opportunity to
learn and progress and to take what
they’ve learned from University and
apply it in a real way to a new career
and this is why the reliance home
comfort leadership development program
is fantastic we give our LDP’s the
opportunity to roll up their sleeves and
make a real contribution to major
company initiative
we also give them an opportunity to
share new ideas in open environment
where all ideas are welcome and we give
them the opportunity to work within and
directly across all functions of the
organization and with our senior
executive team on a very regular basis
the reliance Leadership Program is a
fantastic opportunity for young people
to start their career
you won’t regret joining our program hi
everyone my name is Sean O’Brien I’m the
presidency of Alliance on comfort you’ve
heard a lot about our leadership
development program this is such an
important initiative for our
organization our team members join our
organization they bring their energy
their passion and their leadership
ability and make an impact on day one so
if you think you have what it takes to
really help us continue to win in the
marketplace I encourage you to apply
today it’d be great to see you on our
team they’re great to see you grow and
develop and more importantly to be
wonderful to see you make an impact
abberline zone comfort
[Music]
Find Out What Members of Our Leadership Development Program Have to Say:
You’re smart, ambitious and passionate about what you do. Reliance® offers you the opportunity to make the most of your abilities. Our company leaders are also your mentors, and their goal is the same as yours — to help you learn the business and advance into a leadership position within three years.
As a new team member, you’ll have a chance to complete a variety of rotations within Sales, Operations and Finance in order to develop a sound understanding of Reliance culture and organization. With the support of your mentors, these rotations are designed to develop your skills as a well-rounded business leader and strategic thinker. Our Leadership Development Program is tailored to match your goals and career path and to set you up for future success, within Reliance and beyond.
In addition, your customized learning and development program may include:
- Time management training
- Communication sessions
- Advanced interviewing techniques
- Project management principles
- Leadership training
- Peer network lunch-and-learns
- Mentoring from senior managers and executives
- On-the-job coaching and shadowing
Reliance™ rotations:
- Customer Information Systems Analyst
- Marketing Product Analyst
- Business Analyst, Project Delivery Unit
- Customer Experience Analyst
- Home Comfort Sales Advisor
Jeff Baldwin
Sales Manager, Maple Ridge (Program Graduate)
Master of International Business Queen’s University Ba Honours University of Guelph — “The LDP program allowed me to learn the business from various different perspectives and be a part of exciting projects. From day 1 I was working on impactful projects that had immediate, tangible results on the business. The coaching and support from the executive team is second to
none. I’ve now had 5 roles within the company and fast-tracked into leadership. The solid foundational understanding of the business has allowed me to succeed along each step of the way and grow my career faster than I ever thought possible. I am truly proud to be Reliance” “The LDP program allowed me to learn the business from various different perspectives and be a part of exciting projects. From day 1 I was working on impactful projects that had immediate, tangible results on the business. The coaching and support from the executive team is second to none. I’ve now had 5 roles within the company and fast-tracked into leadership. The solid foundational understanding of the business has allowed me to succeed along each step of the way and grow my career faster than I ever thought possible. I am truly proud to be Reliance” Rotations: Business Analyst – Strategic Initiatives, Home Comfort Advisor, Install Manager
Julia Pellarin
Project Delivery Unit Analyst
Bachelor of Commerce Smith School of Business Queen’s University — Across both her academic and career endeavors, Julia brings forth an eagerness to learn, take on new challenges, and an authentic drive to go above and beyond to achieve the comprehensive goals of her team. During her time at Queen’s, Julia’s focus on marketing and finance led her to develop
a passion for business operation strategy and a drive to create innovative solutions to meet modern-day consumers’ market needs. Her eagerness to continue to diversify her experience and develop and advance her abilities drove her to pursue a semester abroad at the University of Melbourne.
Dorina-Szventivanyi
Branch Analyst
Honours Bachelor of Commerce Degroote School of Business McMaster University — Having recently graduated from the Commerce program at McMaster University, Dorina brings a background in experiences ranging from banking to wealth management to audit recovery. Having a diverse background, she is looking forward to expanding her knowledge in various departments of the business and refining her skillset in leadership
capabilities. She is excited to begin her career in an environment that offers a variety of leadership opportunities and mentorship from senior executives.
Tyler Corso
Business Analyst, Product Management
Honours Bachelor of Commerce Degroote School of Business McMaster University — Tyler brings to Reliance a strong work ethic and a diverse skill set accumulated through experience in the consumer packaged goods, wealth management, consulting, and government/education industries. His passion for learning and growth was kickstarted during his time at McMaster where he gained leadership experience as the Chief Operating
Officer of the DeGroote Marketing Association. Tyler is a life-long learner with a genuine curiosity who is eager to make an impact on the team.
Deandra Gonsalves
Customer Experience Analyst
Honours Bachelor of Business Administration Schulich School of Business — Deandra is passionate about life-long learning and brings dedication and optimism to any team she joins. Throughout her undergrad, she worked part-time for her university’s IT department, completed an internship with the provincial government and spent her summer before graduating helping Canadian small businesses pivot online due to the pandemic.
Deandra is excited to gain a comprehensive and holistic view of the business by rotating through various roles within the company, leading cross-functional projects, and leveraging senior-level mentorship.
Matthew Grilli
Product Management Analyst
Bachelor of Arts Honors Business Administration Ivey Business School Western University — Matthew brings a diverse skill set to Reliance with experience in accounting, non-profits, and entrepreneurship. While at Western, Matthew started an online entrepreneurial venture after creating a formula with his identical twin brother to predict scores in collegiate and professional basketball games. Matthew’s strong work ethic paired with
his analytical mindset will allow him to bring a fresh perspective to a variety of business problems. In addition to being an avid sports fan, Matthew enjoys spending his time skiing in the winter months. Matthew is very eager to begin making contributions to the Reliance Team. Rotations: Health and Safety Analyst
Vanessa Liu
Finance Analyst
Bachelor of Commerce Smith School of Business Queen’s University — Vanessa explored multiple disciplines in her undergrad at Queen’s University; everything from Hackathons to Sales to Investments. Each enriching experience has enabled Vanessa to bring a diverse skill set and a holistic view to Reliance. Vanessa is passionate about making positive impacts wherever possible and is extremely driven to achieve
results. Outside of work, you can find Vanessa progressing her strength training at the gym or yoga. Rotations: Finance Analyst, Builder Analyst, Sales Effectiveness Analyst
Jordan Piccolo
Contractor Management Analyst
Bachelor of Commerce Degroote School of Business McMaster University — With experience in business process improvement and implementing information systems, Jordan has developed an appreciation for viewing organizations in a wholistic manner. He brings a diverse skill-set of business and interpersonal skills along with a strong work ethic and a positive attitude. Jordan is a life-long learner who is constantly
striving for excellence. Jordan’s passion extends to hockey and music, he is an avid follower of all things hockey and self-taught guitar player. Rotations: Contractor Management Analyst, Customer Experience Analyst, Marketing Product Analyst
Jordan Fox
Business Development Analyst
Bachelor of Commerce Smith School of Business Queen’s University — Jordan’s intrapreneurial mindset allows for him to challenge the status quo, and constantly look for improvements across the organization. During his time at Queen’s, Jordan gained leadership experience as Co-Chair of the Queen’s Commerce Athletics Committee, international exposure doing an exchange semester in Spain, and became very well rounded by
taking a diverse set of business courses. In his spare time, Jordan is a true Canadian sports fan and an avid water skier. He is very keen to contribute to the success of Reliance and continue learning and developing in this new role. Rotations: Business Development Analyst, Customer Information Systems Analyst
Jesse DeGroote
Builder Analyst
Honours Bachelor of Commerce Degroote School of Business McMaster University — The LDP program has given me the opportunity to learn the ins and outs of the business from a variety of different positions. In my roles I was able to work on projects that had major influences on our business. In addition to the projects, I was able to
seek guidance from executives and directors to help me grow professionally and personally into a well-rounded individual able to take on anything that is thrown my way. Rotations: Builder Analyst, Supply Chain Analyst, Marketing Product Analyst, Home Comfort Sales Advisor
Nicole Kok
Contact Centre – Intranet Specialist
BA – Honors Ivey Business School Western University — Previously she studied on a government-aided scholarship in a university within China, volunteered in the Philippines, interned in Singapore, and most recently participated in a business exchange studies program in Sydney, Australia. She brings a broad and diverse experience and skillset to Reliance with her variety of work and volunteer experiences
within Canada and abroad. Rotations: Contact Centre – Intranet Specialist, Marketing Product Analyst, Social and Community Impact Analyst
Grant Hughes
Manager, Contractor Program (Program Graduate)
Bachelor of Commerce Smith School of Business Queens University — “The LDP program provided the opportunity to build a foundation of knowledge and experience in various sectors within the company. Working under different senior leaders throughout the program provided a variety of approaches that not only challenged me to grow but also shaped my leadership style. I was given the
opportunity to relocate to Calgary, which enabled me to take on more responsibility and develop practical leadership experience. Overall the program has allowed me to compound both my existing skill sets and leadership abilities.”
Spencer Greenway
Manager, Business Intelligence & Optimization (Program Graduate)
Bachelor of Health Sciences (BHSC) University of Ontario Institute of Technology (UOIT) — “Reliance’s Leadership Development Program has provided me with unique opportunities to get hands-on experience in a variety of business areas. From my time developing analytics for our Call Centres to the experience I received expanding our operations in the field, I always felt I was being given
a chance to learn new things and figure out what roles were the best fit for me. With mentorship from senior executives, I also received valuable guidance for navigating the corporate world and developed lasting connections along the way.”
Nikita Alkhazov
Operational Effectiveness Manager, Contact Centres (Program Graduate
Bachelor of Commerce (BCOM) Business Management Ryerson University — “The Leadership Development Program provided me with the opportunity to become a first-rate professional right out of university. From the first day, I was working on projects that had a direct impact on the success of the business. The different rotations that I had an opportunity to experience made me into
a well-rounded professional that can tackle any challenge. Prior to joining the program, I had no idea what I wanted to do. Today, I work in an area that I am so passionate about – making our processes more customer friendly and better for our team members.”
Bita Momeni
Marketing Product Manager (Program Graduate)
Bachelor of Business Administration (Bba) Schulich School of Business — “The LDP program has been an extremely rewarding experience. The mentorship program has allowed me to expand my network. Being paired up with an executive level mentor, has given me the confidence to accelerate my personal and professional growth. Additionally, the rotations I’ve completed throughout these past few years have
shaped my skills as a well-rounded business leader and strategic thinker.”
Mike Robinson
Product Development Manager (Program Graduate)
Mechanical Engineering & Economics Queen’s University — “One of the best parts of the LDP for me was the mentorship I received from our leadership team, managers and even fellow LDPs. There are some brilliant people working at this company that you can learn from and who are happy to help guide you into becoming a leader and making positive
impacts. The other aspect I enjoyed was the ability to try out new things and test your skillsets to see where you perform best. I had no idea what area of business I wanted to work in when I graduated, but through the LDP I found my true passion. The LDP and the people here will help set you up for success.” Rotations: Business Analyst, Special Projects, Associate Product Manager, Marketing, Business Analyst, Commercial Solutions
Céline De Milleville
Projects Specialist (Program Graduate)
BSC – University of Waterloo — “The accelerated growth Reliance has been experiencing coupled with the contacts made across the business from working in various rotations/departments allows you to capitalize on the countless opportunities available when they arise. I have made lifelong friends at Reliance, and learned from a number of talented managers and mentors along the way. I know
I made the right choice in joining Reliance.” Rotations: CI, Marketing & Strategic Initiatives Analyst, Project Lead, Sales Effectiveness, Team Manager, Administration, Burlington
Laura Ramsden,
Senior Financial Advisor (Program Graduate)
BCOMM – Queen’s School of Business — “Reliance’s Leadership Development Program has given me the perfect opportunity to kick-start my career. Through the program, I was able to work on diverse initiatives across four different departments, which pushed me outside of my comfort zone and enabled me to build on my existing skillset. The opportunity to put my interests to
the test and pursue a career that I am truly passionate about has been invaluable.” Rotations: CI, Marketing, Product & Builder Analyst, Financial Analyst
Jeff Baldwin
Sales Manager, Maple Ridge (Program Graduate)
Master of International Business Queen’s University Ba Honours University of Guelph — “The LDP program allowed me to learn the business from various different perspectives and be a part of exciting projects. From day 1 I was working on impactful projects that had immediate, tangible results on the business. The coaching and support from the executive team is second to
none. I’ve now had 5 roles within the company and fast-tracked into leadership. The solid foundational understanding of the business has allowed me to succeed along each step of the way and grow my career faster than I ever thought possible. I am truly proud to be Reliance” “The LDP program allowed me to learn the business from various different perspectives and be a part of exciting projects. From day 1 I was working on impactful projects that had immediate, tangible results on the business. The coaching and support from the executive team is second to none. I’ve now had 5 roles within the company and fast-tracked into leadership. The solid foundational understanding of the business has allowed me to succeed along each step of the way and grow my career faster than I ever thought possible. I am truly proud to be Reliance” Rotations: Business Analyst – Strategic Initiatives, Home Comfort Advisor, Install Manager
Julia Pellarin
Project Delivery Unit Analyst
Bachelor of Commerce Smith School of Business Queen’s University — Across both her academic and career endeavors, Julia brings forth an eagerness to learn, take on new challenges, and an authentic drive to go above and beyond to achieve the comprehensive goals of her team. During her time at Queen’s, Julia’s focus on marketing and finance led her to develop
a passion for business operation strategy and a drive to create innovative solutions to meet modern-day consumers’ market needs. Her eagerness to continue to diversify her experience and develop and advance her abilities drove her to pursue a semester abroad at the University of Melbourne.
Dorina-Szventivanyi
Branch Analyst
Honours Bachelor of Commerce Degroote School of Business McMaster University — Having recently graduated from the Commerce program at McMaster University, Dorina brings a background in experiences ranging from banking to wealth management to audit recovery. Having a diverse background, she is looking forward to expanding her knowledge in various departments of the business and refining her skillset in leadership
capabilities. She is excited to begin her career in an environment that offers a variety of leadership opportunities and mentorship from senior executives.
Tyler Corso
Business Analyst, Product Management
Honours Bachelor of Commerce Degroote School of Business McMaster University — Tyler brings to Reliance a strong work ethic and a diverse skill set accumulated through experience in the consumer packaged goods, wealth management, consulting, and government/education industries. His passion for learning and growth was kickstarted during his time at McMaster where he gained leadership experience as the Chief Operating
Officer of the DeGroote Marketing Association. Tyler is a life-long learner with a genuine curiosity who is eager to make an impact on the team.
Deandra Gonsalves
Customer Experience Analyst
Honours Bachelor of Business Administration Schulich School of Business — Deandra is passionate about life-long learning and brings dedication and optimism to any team she joins. Throughout her undergrad, she worked part-time for her university’s IT department, completed an internship with the provincial government and spent her summer before graduating helping Canadian small businesses pivot online due to the pandemic.
Deandra is excited to gain a comprehensive and holistic view of the business by rotating through various roles within the company, leading cross-functional projects, and leveraging senior-level mentorship.
Matthew Grilli
Product Management Analyst
Bachelor of Arts Honors Business Administration Ivey Business School Western University — Matthew brings a diverse skill set to Reliance with experience in accounting, non-profits, and entrepreneurship. While at Western, Matthew started an online entrepreneurial venture after creating a formula with his identical twin brother to predict scores in collegiate and professional basketball games. Matthew’s strong work ethic paired with
his analytical mindset will allow him to bring a fresh perspective to a variety of business problems. In addition to being an avid sports fan, Matthew enjoys spending his time skiing in the winter months. Matthew is very eager to begin making contributions to the Reliance Team. Rotations: Health and Safety Analyst
Vanessa Liu
Finance Analyst
Bachelor of Commerce Smith School of Business Queen’s University — Vanessa explored multiple disciplines in her undergrad at Queen’s University; everything from Hackathons to Sales to Investments. Each enriching experience has enabled Vanessa to bring a diverse skill set and a holistic view to Reliance. Vanessa is passionate about making positive impacts wherever possible and is extremely driven to achieve
results. Outside of work, you can find Vanessa progressing her strength training at the gym or yoga. Rotations: Finance Analyst, Builder Analyst, Sales Effectiveness Analyst
Jordan Piccolo
Contractor Management Analyst
Bachelor of Commerce Degroote School of Business McMaster University — With experience in business process improvement and implementing information systems, Jordan has developed an appreciation for viewing organizations in a wholistic manner. He brings a diverse skill-set of business and interpersonal skills along with a strong work ethic and a positive attitude. Jordan is a life-long learner who is constantly
striving for excellence. Jordan’s passion extends to hockey and music, he is an avid follower of all things hockey and self-taught guitar player. Rotations: Contractor Management Analyst, Customer Experience Analyst, Marketing Product Analyst
Jordan Fox
Business Development Analyst
Bachelor of Commerce Smith School of Business Queen’s University — Jordan’s intrapreneurial mindset allows for him to challenge the status quo, and constantly look for improvements across the organization. During his time at Queen’s, Jordan gained leadership experience as Co-Chair of the Queen’s Commerce Athletics Committee, international exposure doing an exchange semester in Spain, and became very well rounded by
taking a diverse set of business courses. In his spare time, Jordan is a true Canadian sports fan and an avid water skier. He is very keen to contribute to the success of Reliance and continue learning and developing in this new role. Rotations: Business Development Analyst, Customer Information Systems Analyst
Jesse DeGroote
Builder Analyst
Honours Bachelor of Commerce Degroote School of Business McMaster University — The LDP program has given me the opportunity to learn the ins and outs of the business from a variety of different positions. In my roles I was able to work on projects that had major influences on our business. In addition to the projects, I was able to
seek guidance from executives and directors to help me grow professionally and personally into a well-rounded individual able to take on anything that is thrown my way. Rotations: Builder Analyst, Supply Chain Analyst, Marketing Product Analyst, Home Comfort Sales Advisor
Nicole Kok
Contact Centre – Intranet Specialist
BA – Honors Ivey Business School Western University — Previously she studied on a government-aided scholarship in a university within China, volunteered in the Philippines, interned in Singapore, and most recently participated in a business exchange studies program in Sydney, Australia. She brings a broad and diverse experience and skillset to Reliance with her variety of work and volunteer experiences
within Canada and abroad. Rotations: Contact Centre – Intranet Specialist, Marketing Product Analyst, Social and Community Impact Analyst
Grant Hughes
Manager, Contractor Program (Program Graduate)
Bachelor of Commerce Smith School of Business Queens University — “The LDP program provided the opportunity to build a foundation of knowledge and experience in various sectors within the company. Working under different senior leaders throughout the program provided a variety of approaches that not only challenged me to grow but also shaped my leadership style. I was given the
opportunity to relocate to Calgary, which enabled me to take on more responsibility and develop practical leadership experience. Overall the program has allowed me to compound both my existing skill sets and leadership abilities.”
Spencer Greenway
Manager, Business Intelligence & Optimization (Program Graduate)
Bachelor of Health Sciences (BHSC) University of Ontario Institute of Technology (UOIT) — “Reliance’s Leadership Development Program has provided me with unique opportunities to get hands-on experience in a variety of business areas. From my time developing analytics for our Call Centres to the experience I received expanding our operations in the field, I always felt I was being given
a chance to learn new things and figure out what roles were the best fit for me. With mentorship from senior executives, I also received valuable guidance for navigating the corporate world and developed lasting connections along the way.”
Nikita Alkhazov
Operational Effectiveness Manager, Contact Centres (Program Graduate
Bachelor of Commerce (BCOM) Business Management Ryerson University — “The Leadership Development Program provided me with the opportunity to become a first-rate professional right out of university. From the first day, I was working on projects that had a direct impact on the success of the business. The different rotations that I had an opportunity to experience made me into
a well-rounded professional that can tackle any challenge. Prior to joining the program, I had no idea what I wanted to do. Today, I work in an area that I am so passionate about – making our processes more customer friendly and better for our team members.”
Bita Momeni
Marketing Product Manager (Program Graduate)
Bachelor of Business Administration (Bba) Schulich School of Business — “The LDP program has been an extremely rewarding experience. The mentorship program has allowed me to expand my network. Being paired up with an executive level mentor, has given me the confidence to accelerate my personal and professional growth. Additionally, the rotations I’ve completed throughout these past few years have
shaped my skills as a well-rounded business leader and strategic thinker.”
Mike Robinson
Product Development Manager (Program Graduate)
Mechanical Engineering & Economics Queen’s University — “One of the best parts of the LDP for me was the mentorship I received from our leadership team, managers and even fellow LDPs. There are some brilliant people working at this company that you can learn from and who are happy to help guide you into becoming a leader and making positive
impacts. The other aspect I enjoyed was the ability to try out new things and test your skillsets to see where you perform best. I had no idea what area of business I wanted to work in when I graduated, but through the LDP I found my true passion. The LDP and the people here will help set you up for success.” Rotations: Business Analyst, Special Projects, Associate Product Manager, Marketing, Business Analyst, Commercial Solutions
Céline De Milleville
Projects Specialist (Program Graduate)
BSC – University of Waterloo — “The accelerated growth Reliance has been experiencing coupled with the contacts made across the business from working in various rotations/departments allows you to capitalize on the countless opportunities available when they arise. I have made lifelong friends at Reliance, and learned from a number of talented managers and mentors along the way. I know
I made the right choice in joining Reliance.” Rotations: CI, Marketing & Strategic Initiatives Analyst, Project Lead, Sales Effectiveness, Team Manager, Administration, Burlington
Laura Ramsden,
Senior Financial Advisor (Program Graduate)
BCOMM – Queen’s School of Business — “Reliance’s Leadership Development Program has given me the perfect opportunity to kick-start my career. Through the program, I was able to work on diverse initiatives across four different departments, which pushed me outside of my comfort zone and enabled me to build on my existing skillset. The opportunity to put my interests to
the test and pursue a career that I am truly passionate about has been invaluable.” Rotations: CI, Marketing, Product & Builder Analyst, Financial Analyst
Jeff Baldwin
Sales Manager, Maple Ridge (Program Graduate)
Master of International Business Queen’s University Ba Honours University of Guelph — “The LDP program allowed me to learn the business from various different perspectives and be a part of exciting projects. From day 1 I was working on impactful projects that had immediate, tangible results on the business. The coaching and support from the executive team is second to
none. I’ve now had 5 roles within the company and fast-tracked into leadership. The solid foundational understanding of the business has allowed me to succeed along each step of the way and grow my career faster than I ever thought possible. I am truly proud to be Reliance” “The LDP program allowed me to learn the business from various different perspectives and be a part of exciting projects. From day 1 I was working on impactful projects that had immediate, tangible results on the business. The coaching and support from the executive team is second to none. I’ve now had 5 roles within the company and fast-tracked into leadership. The solid foundational understanding of the business has allowed me to succeed along each step of the way and grow my career faster than I ever thought possible. I am truly proud to be Reliance” Rotations: Business Analyst – Strategic Initiatives, Home Comfort Advisor, Install Manager