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Reliance Terms and Conditions

This website is owned and operated by Reliance Home Comfort®. By using this website, you agree to the following terms and conditions, and further acknowledge that any information you provide is truthful and disclosure of the information does not violate the legal rights of others. If you do not agree to the terms of use, do not use this website.

General

The Website Disclaimer and Terms of Use (the “Terms”) are to be read by you together with any terms, conditions or disclaimers provided in the pages of the website. In the event of any conflict, the terms provided in the pages of the website will govern. The information, material and content provided in the pages of Reliance Home Comfort’s website (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the website will mean that you agree to any changes.

Disclaimer of Warranty

THE INFORMATION, SERVICES, AND DATA MADE AVAILABLE AT THIS WEBSITE ARE PROVIDED ON AN “AS-IS” BASIS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

Reliance Home Comfort WILL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, EXPENSES OR CLAIMS OF EVERY NATURE OR TYPE WHATSOEVER, RESULTING FROM:

  • the use of or Reliance Home Comfort on the information contained in this website;
  • any inaccuracy or omission in the information contained in this website or the failure to keep such information current;
  • any inaccurate or incomplete information caused by Internet software or transmission problems;
  • the use of the Internet generally, including Internet software, computer viruses; and/or
  • damage to your computer hardware, data, information, materials, or business resulting from the information or lack of information on this website.
  • Internet Security and E-mail

We recommend the use of appropriate security, antivirus, and other protective software. Any unprotected e-mail communication over the Internet is NOT confidential and could be lost, intercepted, or altered. To protect yourself, do not send sensitive information (such as passwords, credit card numbers, etc.) to Reliance Home Comfort or anyone else via e-mail. Reliance Home Comfort is not responsible for and will not be liable to you or anyone else for any damages in connection with an e-mail sent by you to Reliance Home Comfort or an e-mail sent by Reliance Home Comfort to you at your request or in response to an email from you.

Trademark and Copyright Notices

This website and the contents hereof are protected by copyright, trademark or other proprietary rights of Reliance Home Comfort or third parties and is protected under the copyright laws of Canada and other countries. Any unauthorized downloading, re-transmission, or other copying or modification of trade-marks and/or the contents of this website may be a violation of any federal or other law that may apply to trade-marks and/or copyrights and could subject the copier to legal action. Unless otherwise specified, no one has permission to copy, redistribute, reproduce, republish, store in any medium, re-transmit, modify or make public or commercial use of, in any form, the information on this website.

Subject to the preceding paragraph, Reliance Home Comfort hereby grants to you a limited license to print and copy information contained in this website for your own personal, non-commercial use. Such license is revocable at Reliance Home Comfort’s sole option. If any such use of this information is made, you shall ensure that all copyright, trademark and other proprietary notices are retained and you must explicitly acknowledge Reliance Home Comfort as the sole owner of such information.

Access to Password Protected and Secure Areas

Access to and use of password protected and / or secure areas of this website are restricted to authorized visitors only. Unauthorized visitors attempting to access these areas of the website may be subject to legal action.
Third Party Website Links Reliance Home Comfort’s website may provide listing of and/or links to third party websites as a convenient information service only. Reliance Home Comfort accepts no responsibility or liability for the privacy practices, content, opinions, accuracy, and administration of such other websites, nor do we monitor or endorse these websites. We encourage our customers and visitors to this website to be aware of the privacy policies of every website that collects personal information.

Jurisdiction

Reliance Home Comfort is based in Ontario, Canada. Any dispute arising out of the use of this website shall be governed by the Laws of the Province of Ontario, Canada and shall be brought exclusively in the courts of Ontario. Reliance Home Comfort makes no representation that this website or the contents hereof is appropriate or legal in all jurisdictions. If you are accessing this website from outside of Canada, you do so at your own risk and you are responsible for ensuring that all applicable laws are complied with.

Comfort Protection Plan Terms and Conditions

Please note, if you have joined Reliance through an acquisition, your terms and conditions may be different than the 3 listed below. Please review your own T&Cs for details related to your water heater agreement with Reliance. If you have any questions please contact a Customer Care agent for assistance at
1-866-Reliance.

Water Heater Terms and Conditions
Water Heater Terms and Conditions – 7 year term
Water Heater Terms and Conditions – 10 year term