7 Ways You Can Protect Yourself from Unreputable Water Heater Providers

Customer reviews by other homeowners can be a good source of honest, unbiased information.

Reliance Fact: We have a 4.5 Google rating based on 949 reviews and an 85% Homestars rating based on over 10,000 reviews.

BBB ratings represent this respected organization’s opinion of how businesses interact with customers. Ratings range from A+ to F, as well NR (no rating) if there’s insufficient information about a company. Note if there’s a pattern of complaints, or if they operate under another name. If so, what is the other company’s reputation?

Reliance Fact: Our BBB rating is A+ and we have a dedicated customer service team that responds to all BBB complaints.

Beware – a large sales force doesn’t guarantee a technical support team that can respond to you in a timely and skilled manner. If your equipment breaks down, how soon can they come for repairs?

Reliance Fact: We have over 470 trained, licensed technicians serving more than 70 communities across Canada – so you’ll always get support when you need it most.

Some operators have been reported to provide inadequate customer service, hiring third-party call centres that don’t always have direct access to critical information about your equipment and service history. This can result in waiting on hold and endless follow-up calls.

Reliance Fact: We have live customer service support and can take your call 24/7 to help you with your concerns and issues.

Almost 40% of new businesses fail within the first five years.^‡

Reliance Fact: We’ve been serving Canadians for more than 50 years.

Before you sign, ensure you have a detailed copy of your contract, understand how the buyout amount is calculated should you decide to buy it out at a later date and ask if they will put a title registration (notice of security interest) on your property tied to the rental contract.

Reliance Fact: We always provide a copy of your rental agreement in person, by email or by mail, following the execution of the agreement. And we do not put any title registration on your property related to the water heater rental agreement you sign.

If you’re having second thoughts about a home service contract you’ve signed, you’re guaranteed protections under the Ontario Consumer Protection Act, which may include the right to cancel it within 10 days.

Visit www.ontario.ca/page/rules-businesses-entering-contracts-consumers-home