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Receive a Google Nest Hub (2nd gen) with Sleep Sensing at no additional cost when you rent a Cyber Monday Smart Home Bundle*

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Pay no interest for 24 months on a Featured Furnace

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Environmental, Social and Governance

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What Heats, Cools and is Good For the Environment?

Learn About Heat Pumps

Call on Reliance™ for

heating, air conditioning, and plumbing services in Thunder Bay.

Reliance Home Comfort™ is Thunder Bay’s local source for air conditioners, furnaces, water heaters, plumbing services, water purification, smart home systems, electrical services, green solutions, and more.

Reliance Home Comfort has been providing affordable home comfort solutions to Thunder Bay and surrounding regions for more than 50 years. We know how important it is to have a heating, cooling, and plumbing company you can count on in an emergency, and for regular maintenance and repairs.

We are proud to provide Thunder Bay cooling and heating system (HVAC) installations, repairs and maintenance throughout Thunder Bay. We provide ac repair, furnace repair, plumbing repair, electrical repair, and services. Looking for a new air conditioner or furnace in Thunder Bay? Our team of Home Comfort Advisors and experienced Thunder Bay HVAC technicians are just a phone call away and ready to provide you with a free consultation.

We also serve the following nearby areas:

  • Intercity
  • Current River
  • Jumbo Gardens
  • Northwood
  • Kivikoski
  • Intola
  • Vickers Heights
  • West Ford Williams
  • North McIntyre
  • Waterfront District

Experienced Thunder Bay Furnace Installation

We rely on our furnaces and heating systems here in Canada. With 50 years of experience providing expert HVAC service and sales in Thunder Bay, we know how to keep your home feeling cozy on even the coldest winter day. Our Home Comfort Advisors live in the area too and can help you determine the perfect heating system to keep your family warm.

Our team of licensed furnace technicians will install your new furnace quickly and professionally. We also provide maintenance and repair services to keep your heating system running smoothly. We can take care of a wide range of furnace and heating issues such as:

  • Ignition or pilot light issues
  • Slipped or frayed blower belts
  • Malfunctioning thermostats
  • Cracked or broken heat exchangers
  • Worn-out ball bearings
  • Blower fan problems
  • And many other general mechanical problems

Thunder Bay Air Conditioning Repair Near Me

We know that Canada is no stranger to extreme weather. Whether you are ready to install a new air conditioning system in Thunder Bay or just need to maintain your existing AC, Reliance Home Comfort can help keep your home cool on even the hottest day.

We offer several cooling systems to choose from:

  • Central Air Conditioning
  • Ductless or Mini-Split Air Conditioners
  • Packaged Air Conditioners

We are experts at providing top cooling solutions, and we can help you find the perfect Thunder Bay AC solution for your home.

Not ready to replace your current AC, but it’s not working properly? Contact us for fast and professional Thunder Bay air conditioning repair.

Should You Rent or Buy Your Furnace and Air Conditioner?

At Reliance Home Comfort, you always have the option to rent or buy your new furnace or AC. Your Home Comfort Advisor can walk you through your options.

Thunder Bay Water Heaters

Tank or tankless? Gas or electric? 40, 50, 60 or 75 gallons? With so many water heater options, it’s easy to get overwhelmed. Our Home Comfort Advisors are here to help you choose the best water heating solution for your family.

Thunder Bay Hot Water Heater Repair Near Me

Have an existing water heater that needs a repair? We can repair your existing hot water heater too, so your family can get back to enjoying hot water.

Expert Thunder Bay Plumbing Repairs Near Me

Can you fix my leaky toilet? How do I upgrade my fixtures? You’ve got plumbing questions. Reliance Home Comfort has the answers.

We understand that a dripping tap, clogged drain, or broken laundry hose is stressful to deal with, and could cause costly damage if it’s not repaired fast. Our trained plumbers can solve emergency and non-emergency plumbing issues in any area of your home.

Thunder Bay Water Purification, Air Purification and Smart Home Products

We have a full spectrum of products to keep you comfortable, from water purification systems including water softeners, iron and chlorine filters and reverse osmosis systems to products that could help improve your indoor air quality like HEPA air filters, HRVs and ERVs and UV air purification systems. Want to smarten and secure your home with smart home products? Choose from the wide range we carry, including Google Nest Protect, Nest Hub, Nest Hello Video Doorbell and a variety of smart thermostats. Need electrical upgrades, an emergency electrical repair or a standby generator? Reliance Home Comfort has you covered for all your electrical needs.

Contact a Thunder Bay Heating and Cooling Contractor

Whether you need emergency assistance or regular maintenance, our experts in plumbing, air conditioning, hot water tanks, and furnace repair are ready to help. We offer the best heating and air conditioning solutions to customers throughout Thunder Bay, and we’re proud of our excellent reputation for quality and integrity.

Call us 24/7/365 for fast, friendly, knowledgeable HVAC support and advice.

Just Call on Reliance™.

Home Comfort Solutions

Check out our Furnace Savings Offers

See offer details below

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Furnace Guide

A helpful guide for everything you need to know about your home’s heating needs.

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Furnace Frequently Asked Questions

All your frequently asked questions about air conditioning answered.

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Furnace Learning Resources

Learn more about furnaces to help you make the right decisions.

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Check out our Air Conditioners Savings Offers

See offer details below

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Air Conditioner Guide

A helpful guide for everything to know about your home’s AC needs.

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Air Conditioner Frequently Asked Questions

All your frequently asked questions about air conditioning answered.

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All Air Conditioner Resources

Learn more about air conditioning to help you make the right decisions.

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Plumbing Guide

A helpful guide for everything you need to know about your home’s plumbing.

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Plumbing Frequently Asked Questions

All your frequently asked questions about your home’s plumbing answered.

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All Plumbing Resources

Learn more about plumbing to help you make the right decisions.

Learn More
Women looking at glass

Benefits of a Water Softener

Are you experiencing the uncomfortable effects of hard water in your home? A water softener can help.

Watch Now
Woman drinking purified water

Water Purification Frequently Asked Questions

All your frequently asked questions about water purification answered.

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All Water Purification Resources

Learn more about water purification to help you make the right decisions.

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Water Heater Frequently Asked Questions

All your frequently asked questions about water heaters answered.

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Benefits of a Tankless Water Heater

Thinking about going tankless? Learn more about the benefits of on-demand water heaters?

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All Water Heater Resources

Learn more about water heaters to help you make the right decisions.

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The Ultimate Smart Home Guide

A comprehensive guide to the latest Smart Home technology that can make your home life more comfortable, efficient and secure.

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Benefits of Building a Smart Home

Smart home solutions allow you to easily control and manage many of your household appliances.

Learn More

Smart Home Frequently Asked Questions

Frequently Asked Questions About Smart Home

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Electrical Tips for your Home Office

A guide to understanding electrical requirements that will help ensure you can work from home like a pro.

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Electricity: 5 ways to stay safe at home

Knowledge about electrical safety can go a long way to keeping us all safe. Here are five tips that will help.

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8 Tips to Get You Through a Blackout

These tips can help you keep your family safe and your bills in check during the next blackout

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Why A Smart Thermostat Should Be Your Next Green Choice

Two great thermostats we think could be your next green choice to help reduce your carbon footprint and energy bill:

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Reasons Why You Should Upgrade To A Heat Pump

You may not have given a lot of thought to heat pumps but they’re actually a great, convenient choice that could help reduce your carbon footprint.

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Planting Trees for a Greener Future

Reliance is here to help you enjoy home comfort while helping to reduce your carbon footprint

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8 Tips to Get You Through a Blackout

These tips can help you keep your family safe and your bills in check during the next blackout

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Weather Watch: How to Prepare for Extreme Cold Weather

Ensure your family and home are safe from the dangerous or damaging effects of extreme cold and winter storms.

Learn More

Are you ready for a power outage? Here’s how to prepare

Although most power outages are very short, it’s best to have sufficient preparation for an outage of three days or more.

Learn More

Guide to Improving your Indoor Air Quality

Read how to select the right air filter and how to keep the quality of your indoor air optimal.

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How to Change Your Air Filter

In order to keep your furnace running at peak efficiency, you will have to maintain it and change the filter on a regular basis.

Learn More

Better Indoor Air Quality During COVID-19

How to help reduce airborne transmission of germs, bacteria, coronavirus and other types of viruses in indoor spaces

Learn More

Brands We Carry

  • Logo - Amana
  • Logo - Carrier
  • Logo - Nest
  • Logo - Goodman
  • Logo - Rinnai
  • Logo - SmartAir
  • Logo - Bradford White
  • Logo - Viessman
  • Authorized_Mitsubishi_Dealer_Logo

Local Service Areas

Reliance Home Comfort
285 Memorial Ave
Thunder Bay, ON
P7B 6H4


(807) 475-3681

ESA License #7012884

The Reliance Team Services the following areas:

  • Intercity

  • Current River

  • Jumbo Gardens

  • Northwood

  • Kivikoski

  • Intola

  • Vickers Heights

  • West Ford Williams

  • North McIntyre

  • Waterfront District

Thunder Bay

Reliance has an average rating of 4.7 out of 5 on Google out of 593 reviews

593 Reviews

Laura P

The Service Provided By Reliance in Thunder Bay was top notch! They were fast, friendly, and on time! Dennis and his partner were quick to locate the plumbing issue and even went out of their way to find other potential issues. Dennis gave great advice and fixed the issue quickly. He tested everything before he left and even looked at an issue that wasn't the main problem! I highly recommend the team at Reliance!

Nikki M

We have always had great service with Reliance and have used them for our furnace, water heater, reverse osmosis system and plumbing issues. Even when they had a tech sick, they were good about calling right away and rescheduling. Dennis and Bernie are fantastic guys!

Annamarie C

Outstanding service! The technician, Dennis M. was very knowledgeable and friendly and fixed the issue with the hot water heater. He explained every detail along the way. A very positive experience. Thank you.

David M

Installation of my new water tank was quick and efficient. Julian Lisicki and Dan Spooner did a great job on the installation and left my basement as they found it. They answered all of my questions, and left me feeling confident with how to operate my new new water heater. I am very happy with the service they delivered.

Kelvin S

Dennis arrived on time ,was very friendly and helpful in explaining what was going to be done. The water tank change was completed far faster that I anticipated. He suggested other reliance products to deal with my hard water problem. Job was done quick and clean. Very good overall experience.

Drasti B

Reliance Mackenzie was very prompt in their services; they understood exactly what we wanted when our water heater broke down. The technicians, Gagan and Paul, were very hardworking and finished their jobs with attention to detail. Matt, the operation manager was also very helpful with our requirements and made sure that we were happy with the final install. They have a solution for everything. Definitely recommend!

Pamalla K

We had a great experience with Reliance, the guys were knowledgeable and explained everything they were doing. They were so friendly. I would definitely recommend this company to friends and family. My new furnace works great.

Betty B

Reliance was quick to assess, repair, and then install new furnace. Salesman Vince discussed products and options, conferring with the ‘shop’ guys for particulars to select best option for my corefloor home. Installers were there the next day, Chris and Brent, explained the process, answered questions readily, and completed install quickly, and gave instructions on new system. Great team, definitely recommend them to anyone.

Kevin T

Reliance was quick to assess, repair, and then install new furnace. Salesman Vince discussed products and options, conferring with the ‘shop’ guys for particulars to select best option for my corefloor home. Installers were there the next day, Chris and Brent, explained the process, answered questions readily, and completed install quickly, and gave instructions on new system. Great team, definitely recommend them to anyone.

Mirjana V

Had an excellent experience with Mike Ritchie from Reliance. I booked the appointment and he was able to come just a few hours later. He was honest and open about all the options available to me with regards to a new furnace! I am extremely happy with the customer service :)!!

Jay B

Installers where her knowledgeable and were able to explain all options to our family in a way we could all easily understand. They were extremely kind and professional. Would give these guys 10 stars if I could.

Here’s why Thunder Bay Homeowners Choose Reliance

  • Live customer support 24/7/365

  • Next day or we pay $500 installation

  • Ready to complete the repairs on the first call

  • 80,000+
    5 star Online Reviews

  • 50+ years of experience

Meet our Thunder Bay Team

Our expert team lives and works in Thunder Bay and surrounding areas. You can catch us taking in the natural beauty of the boreal forest and the Nor’Wester mountain range that surrounds us or wandering the village of Prince Arthur’s Landing. We too experience the diverse weather this city has to offer and understand the right mix of home comfort solutions needed to help you enjoy each season in complete comfort.

Looking for a new air conditioner, furnace, water heater, or plumbing services in Thunder Bay? Is your old equipment in need of service or repair? We’ll help you understand all your options, from repairs and maintenance to service, new purchases and installation – 24 hours a day, 7 days a week, 365 days a year.

Office hours: Monday to Friday, 8 am to 12 pm, 1 pm to 5 pm

We work with top name brands including: SmartAir™Amana®Carrier®Goodman®, Rheem®Rinnai®Viessmann®Weil-Mclain®Bosch®, and Nest®.

Questions about your furnace, AC, or plumbing?

You can reach us live 24 hours a day, 7 days a week, 365 days a year.

Regional Sales Manager

Robert Jankovic

My name is Robert Jankovic and I’m the Regional Sales Manager for the Reliance Thunder Bay office. I’ve been in the heating and cooling industry for over two decades alongside my family. Born and raised in TBay it is a privilege to offer our full suite of solutions to my hometown. Call me at 807-707-0091 for any of your residential HVAC needs.

HCA Vince Chambers

Home Comfort Advisor

Vince Chambers

My name is Vince, and I am a Home Comfort Advisor for Reliance. I have been in Thunder Bay all my life, and have a wonderful family, including my wife and two boys. My goal is always to put the customer first and to provide a solution rather than just making a sale. Your comfort is my top priority and I will do everything I can to find you the right solution to your heating, cooling and hot water needs.

HCA Phil Pharnell

Home Comfort Advisor

Phil Parnel

Hi, I’m Phil. As a lifelong resident of Thunder Bay, I consider it my responsibility to service our customers with the upmost respect and consideration. A part of the HVAC industry here in Thunder Bay for more than 10 years, I'm proud to offer Reliance customers expert service, sales and installation every day! And I'm always available to answer any questions you have, so give us a call!

Home Comfort Advisor

Jamie Kuzminski

My name is Jamie Kuzminski and I am a Home Comfort Advisor at Reliance. Born and raised in Thunder Bay with over 25 years helping customers make informed buying decisions. I pride myself on giving my customers all their options and helping them decide on the best solutions. Call me anytime for an in-home consultation.

Meet your Local General Manager

Helping Others: Bringing Comfort to Sault Ste. Marie

Reliance has a proud, long-standing partnership with Habitat for Humanity. The Sault Ste. Marie team donated a furnace to bring comfort and a warm future to the deserving new home owners.

Barrie Team Steps up to Clean Local Trail

The Barrie branch sapent an afternoon cleaning up a local trail that many local families frequent. It was a fun and rewarding afternoon reminding us that a simple gesture can make a difference.

Community Caring in the Palm Of Our Hand

Reliance Team Members donated 65 used mobile phones to the Canadian National Institute for their Blind for their Phone it Forward Program. The program accepts used phones that are securely wiped and loaded with apps for the visually impaired.

Kingston Branch Donates 900lbs of Food

Partners in Mission Food Bank has been relieving hunger by distributing food hampers to low income people in the Kingston, Ontario area. The Kingston branch collected over 900lbs of food for the Food Bank to help address the food shortage in their community.

Warming Hands, Feet and Souls

Reliance’s Toronto office donated 400 pairs of socks and mittens to Covenant House and Good Sheppard Ministries. These two organizations do important work providing shelter, meals and social services to some of the most vulnerable in our community.