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Thunder Bay’s Trusted HVAC Professionals for A/C, Furnace, Plumbing, and Water Heater needs.

At Reliance Home Comfort™ Thunder Bay, we’re proud to be your neighbourhood source for reliable furnaces, air conditioners, water heaters and plumbing services in Thunder Bay – and for providing affordable home comfort solutions designed to meet your family’s needs and budget.

Products & Services

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Check out our Air Conditioners Savings Offers

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Air Conditioner Guide

A helpful guide for everything to know about your home’s AC needs.

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Air Conditioner FAQs

All your frequently asked questions about air conditioning answered.

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All Air Conditioner Resources

Learn more about air conditioning to help you make the right decisions.

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Furnace Guide

A helpful guide for everything you need to know about your home’s heating needs.

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Furnace FAQs

All your frequently asked questions about air conditioning answered.

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Furnace Learning Resources

Learn more about furnaces to help you make the right decisions.

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Reliance plumber talking to homeowner and her daughter

Plumbing Guide

A helpful guide for everything you need to know about your home’s plumbing.

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Plumbing FAQs

All your frequently asked questions about your home’s plumbing answered.

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All Plumbing Resources

Learn more about plumbing to help you make the right decisions.

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Benefits of a Water Softener

Are you experiencing the uncomfortable effects of hard water in your home? A water softener can help.

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Water Purification FAQs

All your frequently asked questions about water purification answered.

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All Water Purification Resources

Learn more about water purification to help you make the right decisions.

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Water Heater FAQs

All your frequently asked questions about water heaters answered.

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Benefits of a Tankless Water Heater

Thinking about going tankless? Learn more about the benefits of on-demand water heaters?

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All Water Heater Resources

Learn more about water heaters to help you make the right decisions.

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Brands We Carry

  • Logo - Amana
  • Logo - Carrier
  • Logo - Nest
  • Logo - Goodman
  • Logo - Rinnai
  • Logo - SmartAir
  • Logo - Bradford White
  • Logo - Viessman
  • Authorized_Mitsubishi_Dealer_Logo

Local Service Areas

Reliance Home Comfort
285 Memorial Ave
Thunder Bay, ON
P7B 6H4

(807) 475-3681

ESA License #7012884

The Reliance Team Services the following areas:

  • Intercity

  • Current River

  • Jumbo Gardens

  • Northwood

  • Kivikoski

  • Intola

  • Vickers Heights

  • West Ford Williams

  • North McIntyre

  • Waterfront District

Thunder Bay

  4.7/5

593 Reviews

Laura P

The Service Provided By Reliance in Thunder Bay was top notch! They were fast, friendly, and on time! Dennis and his partner were quick to locate the plumbing issue and even went out of their way to find other potential issues. Dennis gave great advice and fixed the issue quickly. He tested everything before he left and even looked at an issue that wasn't the main problem! I highly recommend the team at Reliance!

Nikki M

We have always had great service with Reliance and have used them for our furnace, water heater, reverse osmosis system and plumbing issues. Even when they had a tech sick, they were good about calling right away and rescheduling. Dennis and Bernie are fantastic guys!

Annamarie C

Outstanding service! The technician, Dennis M. was very knowledgeable and friendly and fixed the issue with the hot water heater. He explained every detail along the way. A very positive experience. Thank you.

David M

Installation of my new water tank was quick and efficient. Julian Lisicki and Dan Spooner did a great job on the installation and left my basement as they found it. They answered all of my questions, and left me feeling confident with how to operate my new new water heater. I am very happy with the service they delivered.

Kelvin S

Dennis arrived on time ,was very friendly and helpful in explaining what was going to be done. The water tank change was completed far faster that I anticipated. He suggested other reliance products to deal with my hard water problem. Job was done quick and clean. Very good overall experience.

Drasti B

Reliance Mackenzie was very prompt in their services; they understood exactly what we wanted when our water heater broke down. The technicians, Gagan and Paul, were very hardworking and finished their jobs with attention to detail. Matt, the operation manager was also very helpful with our requirements and made sure that we were happy with the final install. They have a solution for everything. Definitely recommend!

Pamalla K

We had a great experience with Reliance, the guys were knowledgeable and explained everything they were doing. They were so friendly. I would definitely recommend this company to friends and family. My new furnace works great.

Betty B

Reliance was quick to assess, repair, and then install new furnace. Salesman Vince discussed products and options, conferring with the ‘shop’ guys for particulars to select best option for my corefloor home. Installers were there the next day, Chris and Brent, explained the process, answered questions readily, and completed install quickly, and gave instructions on new system. Great team, definitely recommend them to anyone.

Kevin T

Reliance was quick to assess, repair, and then install new furnace. Salesman Vince discussed products and options, conferring with the ‘shop’ guys for particulars to select best option for my corefloor home. Installers were there the next day, Chris and Brent, explained the process, answered questions readily, and completed install quickly, and gave instructions on new system. Great team, definitely recommend them to anyone.

Mirjana V

Had an excellent experience with Mike Ritchie from Reliance. I booked the appointment and he was able to come just a few hours later. He was honest and open about all the options available to me with regards to a new furnace! I am extremely happy with the customer service :)!!

Jay B

Installers where her knowledgeable and were able to explain all options to our family in a way we could all easily understand. They were extremely kind and professional. Would give these guys 10 stars if I could.

Here’s why Thunder Bay Homeowners Choose Reliance

  • Live customer support 24/7/365

  • Ready to complete the repairs on the first call

  • Over 57,000+ 5 star Google Reviews Nationally

  • 50+ years of experience

Meet our Thunder Bay Team

Our expert team lives and works in Thunder Bay and surrounding areas. You can catch us taking in the natural beauty of the boreal forest and the Nor’Wester mountain range that surrounds us or wandering the village of Prince Arthur’s Landing. We too experience the diverse weather this city has to offer and understand the right mix of home comfort solutions needed to help you enjoy each season in complete comfort.

Looking for a new furnace, air conditioner, water heater, or plumbing services in Thunder Bay? Is your old equipment in need of service or repair? We’ll help you understand all your options, from repairs and maintenance to service, new purchases and installation – 24 hours a day, 7 days a week, 365 days a year.

Office hours: Monday to Friday, 8 am to 12 pm, 1 pm to 5 pm

We work with top name brands including: SmartAir™Amana®Carrier®Goodman®, Rheem®Rinnai®Viessmann®Weil-Mclain®Bosch®, and Nest®.

Questions about your furnace, AC, or plumbing?

You can reach us live 24 hours a day, 7 days a week, 365 days a year.

Regional Sales Manager

Robert Jankovic

My name is Robert Jankovic and I’m the Regional Sales Manager for the Reliance Thunder Bay office. I’ve been in the heating and cooling industry for over two decades alongside my family. Born and raised in TBay it is a privilege to offer our full suite of solutions to my hometown. Call me at 807-707-0091 for any of your residential HVAC needs.

HCA Vince Chambers

Home Comfort Advisor

Vince Chambers

My name is Vince, and I am a Home Comfort Advisor for Reliance. I have been in Thunder Bay all my life, and have a wonderful family, including my wife and two boys. My goal is always to put the customer first and to provide a solution rather than just making a sale. Your comfort is my top priority and I will do everything I can to find you the right solution to your heating, cooling and hot water needs.

HCA Phil Pharnell

Home Comfort Advisor

Phil Parnel

Hi, I’m Phil. As a lifelong resident of Thunder Bay, I consider it my responsibility to service our customers with the upmost respect and consideration. A part of the HVAC industry here in Thunder Bay for more than 10 years, I'm proud to offer Reliance customers expert service, sales and installation every day! And I'm always available to answer any questions you have, so give us a call!

Home Comfort Advisor

Jamie Kuzminski

My name is Jamie Kuzminski and I am a Home Comfort Advisor at Reliance. Born and raised in Thunder Bay with over 25 years helping customers make informed buying decisions. I pride myself on giving my customers all their options and helping them decide on the best solutions. Call me anytime for an in-home consultation.

Meet your Local General Manager

Helping Others: Bringing Comfort to Sault Ste. Marie

Reliance has a proud, long-standing partnership with Habitat for Humanity. The Sault Ste. Marie team donated a furnace to bring comfort and a warm future to the deserving new home owners.

Barrie Team Steps up to Clean Local Trail

The Barrie branch spent an afternoon cleaning up a local trail that many local families frequent. It was a fun and rewarding afternoon reminding us that a simple gesture can make a difference.

Community Caring in the Palm Of Our Hand

Reliance Team Members donated 65 used mobile phones to the Canadian National Institute for their Blind for their Phone it Forward Program. The program accepts used phones that are securely wiped and loaded with apps for the visually impaired.

Kingston Branch Donates 900lbs of Food

Partners in Mission Food Bank has been relieving hunger by distributing food hampers to low income people in the Kingston, Ontario area. The Kingston branch collected over 900lbs of food for the Food Bank to help address the food shortage in their community.

Warming Hands, Feet and Souls

Reliance’s Toronto office donated 400 pairs of socks and mittens to Covenant House and Good Sheppard Ministries. These two organizations do important work providing shelter, meals and social services to some of the most vulnerable in our community.