Returning your water heater

Contact us at 1-866-767-1702 or send an email to if you have any questions about water heater returns.

Tell us why you’re leaving

If you are renting a Reliance water heater and decide to cancel your agreement for any reason, you need to inform us by completing the Notice of Termination form.

Notice for Agents: 

If you are providing this Notice of Termination on behalf of a Reliance™ account holder, please be aware that we will require a valid agency agreement to be provided to us within 7 days of the earlier of

(i) the date of the agency agreement or

(ii) the date of the customer’s new water heater agreement. Reliance is not required to act on any agent’s instructions, including accepting water heaters from agents, without receipt of a valid agency agreement.

A sample of the form of agency agreement that Reliance will accept can be found by clicking here.

You must submit the Agency Agreement to:


Fax 1-855-324-4324

Reliance Home Comfort
Agency Agreement
Unit 4, 600 Jamieson Parkway
Cambridge ON N3C 0A6

Inquiries: 1-866-767-1702

For Water Heater return locations, click here.

* Mandatory field

Submit an Agency Agreement form

Click here to access a sample agency agreement.

If your agent is returning the water heater on your behalf, you, the account holder, need to complete an Agency Agreement form. See the attached agency agreement for details.

Click here to access our Notice Regarding Agency Agreements.

Send the form to us at one of the following:



Agency Agreement, Reliance Home Comfort

600 Jamieson Parkway Unit 4

Cambridge, Ontario N3C 0A6

Fax: 1-855-325-4324

Find the nearest return location

Click here for information on drop off locations.

Enter your postal code to find a Reliance™ drop off location near you, where you can return your residential rental water heater. Please be sure to use a site that accepts the type of water heater you are returning.