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COVID-19 Resource Page

COVID-19 Update from Reliance

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority.

Protect yourself against Scams

Looking after our customers remains our focus by arming you with reliable info to protect you against fraudulent business.

Update on negotiations with Unifor in some Ontario markets

We are committed to providing the best care and service to our customers. Read about the latest development on the negotiation with Unifor Local 1999

Reliance COVID-19 FAQs

We are taking the COVID-19, Coronavirus very seriously, and are taking precautions to make sure our customers and team members are safe. Here’s how:

  1. Our Team Members have been equipped with an ample supply of:
    • hand sanitizers
    • disinfectant wipes
    • masks
    • single-use gloves
    • boot covers
  2. Team Members will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada.
  3. Any Team Member who has flu like symptoms will be asked to contact the Public Health Agency and follow the COVID-19 testing protocol, including self-isolation where required.
  4. Please be prepared to answer brief health and safety questions related to COVID-19 with our Reliance Team Members.
  5. Staying up to date on Public Health Agency of Canada updates and following all guidance.

Our team members have been trained to take all necessary precautions as advised by Public Health. Specifically, all team members are taking the following precautions:

  • Using necessary personal protective equipment (PPE).
  • Practicing safe social distancing.  
  • Washing hands often with soap and water.
  • Using hand sanitizer on a consistent basis.
  • Avoiding touching eyes, nose or mouth
  • Avoiding contact with people who have been exposed to COVID-19.

Our Team Members have been equipped with an ample supply of:

  • hand sanitizers
  • disinfectant wipes
  • masks
  • single-use gloves
  • boot covers

Reliance provides products and services that are vital to everyday life, and we have been deemed an essential business. Ensuring that Canadians stay comfortable and safe in your homes remains our focus. We are open and taking calls 24 hours a day, 7 days a week so that we can deliver the home comfort services you can trust, when you need them most.

Learning Resources & How To Videos

Electrical Tips for your New Home Office

Q&A: Facts about COVID-19 & indoor air quality

Better Indoor Air Quality During COVID-19

5 Ways To Make Your Kids’ Home Schooling More Comfortable

Importance of Maintaining your Furnace

How to change your indoor air filter

How to unclog your kitchen sink drain

Benefits of a Smart Thermostat