Reliance News

SAN DIEGO, CA (April 8, 2016) – HouseCall announced they have partnered with Reliance Home Comfort to provide its customer base of over 1.6 million Canadian homeowners with a more convenient channel to book and schedule service appointments.

With this strategic partnership, HouseCall and Reliance Home Comfort™ are transforming the way consumers across Canada access home maintenance services by providing a simple, mobile booking platform.

“Reliance Home Comfort is excited to work with HouseCall to give our customers a whole new level of convenience for scheduling appointments”, said Matthew Lewis, Manager of Strategic Initiatives at Reliance Home Comfort. “We are excited to lead the initiative of mobile ordering in the Canadian home services space by allowing consumers to select their ideal window of time to service and schedule an appointment immediately – all from their mobile device.”

HouseCall is a mobile home services platform that is comprised of the HouseCall app, a consumer booking tool, and HouseCall Pro, a back-end operations platform. To enable mobile booking for Reliance™ customers through the HouseCall app, Reliance and HouseCall collaborated to integrate Reliance’s scheduling and dispatch system with the HouseCall Pro API.

“We are excited to team up with one of North America’s largest home service companies and advance Reliance Home Comfort to the forefront of mobile ordering technology. In today’s world, customers demand a seamless, user-friendly experience so we are happy to make it accessible to the Canadian market,” said Ian Heidt, CEO of HouseCall.

Since HouseCall’s launch in Canada late 2015, hundreds of Canadian home service professionals have joined the platform. Along with Reliance Home Comfort’s HVAC services, Canadian homeowners have the ability to book various services through HouseCall, such as carpet cleaning and window washing.

About HouseCall

HouseCall is award-winning mobile software for home service professionals to run their entire business through mobile applications and a complementary web portal. Established in 2013, HouseCall is available across the US and Canada. As an all-in-one digital tool, HouseCall offers its users the opportunity to streamline processes and forego paperwork in favor of digital automation. HouseCall is equipped with features such as job scheduling, dispatching, estimates, automated receipts and invoices, payment processing, customer database and communication, automated postcard and email marketing capabilities, and more. By incorporating the customer experience, HouseCall seamlessly connects business processes to the customer experience.

  • HouseCall Pro is the free app for home service professionals that is available for iOS and Android.
  • HouseCall is the free app for consumers to book home services that is also available for both iOS and Android.

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About Reliance Home Comfort

Headquartered in Toronto, Ontario, Reliance Comfort Limited Partnership is a Canadian leader in home and commercial services, employing over 1,400 team members. Reliance provides water heaters, furnaces, air conditioners and other HVAC products, plumbing services, protection plans and related services to more than 1.6 million customers across Canada. Reliance Home Comfort provides retail sale, rental, service and maintenance of heating, ventilation and air conditioning equipment.