Water Heater Returns
Call 1-866-767-1702 with any water heater return questions
Contact us at 1-866-767-1702 or send an email to firstname.lastname@example.org if you have any questions about water heater returns.
If you are returning a rental water heater belonging to Reliance, please follow the process described on this site as any failure to do so may complicate or otherwise delay the return and/or termination of your rental. All customers or their agents should review the tabs below to ensure they are adhering to Reliance termination, agency and return processes.
Prior to removal of the water heater, the Reliance account holder or a duly authorized agent acting on behalf of the account holder (“Agent”) should contact Reliance at 1-866-932-5806 to confirm account and tank details necessary for the return process.
Anyone seeking to act as an Agent must provide Reliance with a valid agency appointment signed by the account holder.
NOTE: Your rental water heater contract may also include specific terms and conditions regarding its termination. Please carefully review the terms and conditions of your contract or call Reliance at 1-866-767-1702 if you have any questions.
If you are renting a Reliance water heater and decide to cancel your agreement for any reason, you need to inform us by completing the Notice of Termination form.
Notice for Agents:
If you are providing this Notice of Termination on behalf of a Reliance™ account holder, please be aware that we will require a valid agency agreement to be provided to us within 7 days of the earlier of
(i) the date of the agency agreement or
(ii) the date of the customer’s new water heater agreement. Reliance is not required to act on any agent’s instructions, including accepting water heaters from agents, without receipt of a valid agency agreement.
A sample of the form of agency agreement that Reliance will accept can be found by clicking here.
You must submit the Agency Agreement to:
Reliance Home Comfort
Unit 4, 600 Jamieson Parkway
Cambridge ON N3C 0A6
For Water Heater return locations, click here.
* Mandatory field
Customers and Agents in Enbridge Gas Areas:Prior to removal of the water heater, the Reliance account holder or a duly authorized agent acting on behalf of the account holder (“Agent”) should contact Reliance at 1-866-932-5806 to confirm account and tank details necessary for the return process.
Click here to access a sample agency agreement.
If your agent is returning the water heater on your behalf, you, the account holder, need to complete an Agency Agreement form. See the attached agency agreement for details.
Click here to access our Notice Regarding Agency Agreements.
Send the form to us at one of the following:
Agency Agreement, Reliance Home Comfort
600 Jamieson Parkway Unit 4
Cambridge, Ontario N3C 0A6
Click here for information on drop off locations.
Enter your postal code to find a Reliance™ drop off location near you, where you can return your residential rental water heater. Please be sure to use a site that accepts the type of water heater you are returning.