Plumbing FAQs

General questions about plumbing and drains

Don’t hesitate to call us for help diagnosing and fixing your problem. If you experience flooding, you should shut off the main water line leading to your home. Then, you can collect buckets and other empty storage containers for dripping water, and limit the spread of water with towels.

Dirty or worn seals inside faucets can lead to leaks. Depending on the condition of your current faucet, a simple replacement of worn parts could be the answer. However, a growing number of homeowners take this opportunity to replace their old faucets with stylish new ones.

Most clogged toilets are a result of a shallow blockage. This is usually a result of too much paper or materials like plastic, sanitary items or toys being flushed down the plumbing system.

In some cases, however, a clogged toilet may be a sign of a bigger problem. That’s why we offer a drain cleaning service. A Reliance™ plumbing expert will determine if the clog is being caused by a blockage in the trap, drainpipe or sewer line. We’ll not only remove nasty clogs but also install new drains if necessary, ensuring that drain problems won’t reoccur in the future.

Plumbing costs, estimates and warranties

A plumbing system is complex, involving many different aspects. As such, no qualified plumber can promise to provide an estimate without first assessing the problem. By calling Reliance™, we’ll send a certified plumber to your house, who will assess the job and give you no-surprises quote for the job to be completed. Unlike many plumbers who estimate on time and materials, we tell you how much it will take to get the job done, no matter the time.

Absolutely! Along with your estimate and invoice, you’ll receive one-year parts and labour warranty coverage. Learn about our other money-back and service guarantees.

About your water supply

The main water shut-off valve is commonly located by your home’s water meter in the basement, on the wall nearest your street.